by Acosta Olivér | Oct 17, 2023
The purpose of connecting – integrating – ArenimTel with other systems is to create advanced functionality that significantly improves the performance of employees using the phone, enhances the company’s phone and customer service processes, and...
by Papp Hajnalka | Jul 5, 2021
The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...
by Papp Hajnalka | Jan 23, 2021
If you are unable to answer an incoming call, ArenimTel’s PBX service allows the caller to leave a voicemail message (depending on your settings). We send notifications about voicemail messages via email, which you can then listen to on the web portal. Multiple email...
by Papp Hajnalka | Jan 23, 2021
If you would like incoming calls to an extension to be picked up by another extension (e.g. if an agent is absent and another agent is available to take the call), you can create pickup groups. Organizing extensions into pickup groups lets extensions within the group...
by Papp Hajnalka | Jan 23, 2021
If your customer service or call center makes a high volume of outbound calls, the costs incurred may be an important consideration for you. If you would like to prevent your costs from running amok, ArenimTel lets you set a limit on outbound calls, over which your...
