Call Center Back-End Integration

The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...

Voicemail Service in ArenimTel Cloud PBX

If you are unable to answer an incoming call, ArenimTel’s PBX service allows the caller to leave a voicemail message (depending on your settings). We send notifications about voicemail messages via email, which you can then listen to on the web portal. Multiple email...

PBX Support for Pickup Groups

If you would like incoming calls to an extension to be picked up by another extension (e.g. if an agent is absent and another agent is available to take the call), you can create pickup groups. Organizing extensions into pickup groups lets extensions within the group...

Call Restriction & Balance Monitoring in Cloud Call Center

If your customer service or call center makes a high volume of outbound calls, the costs incurred may be an important consideration for you. If you would like to prevent your costs from running amok, ArenimTel lets you set a limit on outbound calls, over which your...

Show / Hide Caller ID with your Cloud PBX

When using multiple phone numbers with your PBX, you can choose from a range of options for how your caller ID is shown during outbound calls: Per extension: e.g. extension 201 will use number A and extension 202 will use number B for outbound calls. Per call...