CRM and ERP integration

The purpose of connecting – integrating – ArenimTel with other systems is to create advanced functionality that significantly improves the performance of employees using the phone, enhances the company’s phone and customer service processes, and...

Call Center Back-End Integration

The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...

IP Phones – IP PBX Service

IP phones are devices that are capable of making voice calls over the Internet and provide access to ArenimTel’s services. The most popular types of IP phones can be classified by their main area of use as follows Desktop / Office IP Phones The most common type of...

Cloud PBX Mobile Extension Service

Instead of providing some of your colleagues with landline phones, you may want to be able to reach them through their mobile phones or by dialing an internal extension; or perhaps you have some frequently dialed external numbers that you want to be able to reach...

Access management and roles

The customer portal makes available three access levels (roles): Administrator Supervisor Agent assigned to a phone or call center extension User privileges are defined by ArenimTel’s engineers on a per subscriber and per online user basis, using a so-called...