CRM and ERP integration

The purpose of connecting – integrating – ArenimTel with other systems is to create advanced functionality that significantly improves the performance of employees using the phone, enhances the company’s phone and customer service processes, and...

Call Center Back-End Integration

The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...

PBX Support for Pickup Groups

If you would like incoming calls to an extension to be picked up by another extension (e.g. if an agent is absent and another agent is available to take the call), you can create pickup groups. Organizing extensions into pickup groups lets extensions within the group...

Conference Room Service

ArenimTel’s conference room service allows for conference calls with a large number of participants. By default, our conference rooms support up to 10 participants (unless the dial-in number has a lower channel limit). If you would like to have more than 10...

Softphone Software Client

ArenimTel Softphone is an application for your PC that lets you make phone calls without needing a costly physical device. The application can be installed and managed remotely on your team’s computers. Softphone lets you make and take phone calls, all through an...