Call Center Back-End Integration

The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...

Track Call Center Agents’ Activities

Using ArenimTel’s call center software, you can not only get direct information about your employees’ performance, but certain features of the system may also indirectly incentivize them to improve their efficiency. Monitoring and the ability for managers to play back...

Remote work – home office support

ArenimTel’s customer service software allows your colleagues to work from home. The IP telephone handsets we provide and the Softphone desktop computer application we develop in-house all support remote work, given a properly managed network. Team leaders also need...

Automated Call Center – Self-service IVR

If your customer service or call center has a high number of easily classifiable and standardizable calls, and you are continuously short on labor, we recommend ArenimTel’s solution. Our innovative Automated Call Center helps mitigate your labor shortage issues,...

Real-time statistics – Dashboard

Your business may require that you have real-time information about the performance of your PBX, call center, or agents. Our Dashboard solution allows you to put all these data on a single screen and display it on a smart TV. ArenimTel’s Dashboard can be accessed...