by Papp Hajnalka | Jan 14, 2021
Supervisors can use the “Whisper” function to aid call center agents who are currently in a call. The supervisor can talk to the agent and give them instructions without the other party in the call hearing it. The function is useful when training new employees or when...
by Papp Hajnalka | Jan 6, 2021
If necessary, your Supervisors can listen in on your call center agents’ calls in real time, according to their own choosing. The feature is available by entering Feature Access Codes on an authorized internal extension. Listening in on conversations can be done in...
by Papp Hajnalka | Jan 6, 2021
Using ArenimTel’s system, you can decide on a per-call basis whether you want to record them for quality assurance or legal compliance reasons, or not. Call recording can be initiated simply by entering a prefix. If during a call the course of the conversation changes...
by Papp Hajnalka | Jan 6, 2021
Using ArenimTel’s call center software, you can not only get direct information about your employees’ performance, but certain features of the system may also indirectly incentivize them to improve their efficiency. Monitoring and the ability for managers to play back...
by Papp Hajnalka | Dec 20, 2020
If for some reason (e.g. due to company policy or other business considerations) you wish to store your recorded calls in your own environment, we provide the option to do so using our synchronization feature. Recorded calls are copied to your servers or cloud-based...
