Script Management and Customer Surveys

ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor. During calls, scripts help your call center agents carry out...

Outbound Call Center features

ArenimTell offers a comprehensive call center service, with various outbound call functions. Wether it’s sales calls, debt collection or customer notification calls, ArenimTel’s outbound call center software and features help you build and execute telephone campaigns...

WebWithMe

ArenimTel’s WebWithMe screen sharing allows your customer service agents to see exactly what your customer is seeing and doing on your website, and where they got stuck in the checkout process or (thin client) web app – including mouse movement and clicks. The screen...

Campaign management – Dialer functions

  ArenimTell offers a comprehensive Call Center service, one of the most popular features of which is campaign management. This function enables the fast and efficient building of telephone campaigns, regardless of their purpose. Whether it’s sales calls, debt...

Email management

  ArenimTel Call Center’s email management feature allows you to handle inbound calls and email correspondence in one place – giving you measurable benefits. Tunneling the two communication channels into one system can greatly simplify your company’s processes,...