by Papp Hajnalka | Jul 5, 2021
The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...
by Papp Hajnalka | Jan 14, 2021
The screen pop feature of ArenimTel’s call center software helps agents save time by automatically identifying callers and retrieving their data. If CRM integration is available, the screen pop feature can display the following information on the agent’s screen...
by Papp Hajnalka | Jan 14, 2021
ArenimTel provides multiple options for personifying callers: using client LDAP using ArenimTel phonebook using client CRM system LDAP When using LDAP, the physical handset searches for the inbound caller’s phone number in the client’s database and, if a match is...
by Papp Hajnalka | Jan 6, 2021
This feature allows visitors to your website to request a callback from your customer service agents. Requests are submitted through a plug-in built into your website, which asks customers to provide their name and phone number. The web portal provides separate...
by Papp Hajnalka | Dec 31, 2020
ArenimTel can be integrated with the subscriber’s LDAP system. This service (integration) gives access to the following features: central company phonebook: ArenimTel’s central phonebook can be replaced by or synchronized with your company’s phonebook through LDAP....
