by Acosta Olivér | Oct 17, 2023
The purpose of connecting – integrating – ArenimTel with other systems is to create advanced functionality that significantly improves the performance of employees using the phone, enhances the company’s phone and customer service processes, and...
by Papp Hajnalka | Jul 5, 2021
The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction. Use the...
by Papp Hajnalka | Jan 14, 2021
The screen pop feature of ArenimTel’s call center software helps agents save time by automatically identifying callers and retrieving their data. If CRM integration is available, the screen pop feature can display the following information on the agent’s screen...
by Papp Hajnalka | Jan 14, 2021
ArenimTel provides multiple options for personifying callers: using client LDAP using ArenimTel phonebook using client CRM system LDAP When using LDAP, the physical handset searches for the inbound caller’s phone number in the client’s database and, if a match is...
by Papp Hajnalka | Jan 6, 2021
This feature allows visitors to your website to request a callback from your customer service agents. Requests are submitted through a plug-in built into your website, which asks customers to provide their name and phone number. The web portal provides separate...
