AI Call Transcription and Call Summaries
Transcribe your calls with a short turnaround time and improve your work efficiency as a call center manager
✓ AI-powered speech-to-text | ✓ Closed, logged system | ✓ Private cloud within the EU
✓ Encrypted data | ✓ Managerial efficiency | ✓ Quality assurance
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
AI Call Transcription and Call Summaries
Transcribe your calls with a short turnaround time and improve your work efficiency as a call center manager
✓ AI-powered speech-to-text
✓ Closed, logged system
✓ Private cloud within the EU
✓ Encrypted data
✓ Managerial efficiency
✓ Quality assurance
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Do you feel overwhelmed as a call center manager?
Struggling to keep up with listening to customer service calls?|analyzing call data?|investigating customer complaints?|training and coaching your team?
Struggling to keep up withlistening to customer service calls?|analyzing call data?|investigating customer complaints?|training and coaching your team?
With ArenimTel’s AI-based call summaries, managers can save several hours of manual work and administration each week—time that can instead be spent on more valuable tasks. If you feel that you and your team leaders are overloaded and can’t keep up with everything, it’s time to turn to artificial intelligence to improve customer service operations.
What is call transcription?
Call transcription is the process of converting spoken conversations from calls into written text (speech-to-text) within the call management system. This ensures that every detail of the conversation is easy to track and verify. In general, transcription can happen either in real time or by processing recorded calls with a short turnaround time.
How does the AI-based call summary work from call transcripts?
The ArenimTel smart call management solution creates AI-based call summaries from recorded calls within a short turnaround time:
- It summarizes the purpose, outcome, and key moments of the call in a few sentences, and
- Tags the call with the most relevant keywords.
Good to know!
Transcripts of recorded calls are generated in a closed, logged system with internal access only—using AI-based speech-to-text technology.
Data is encrypted and processed in data centers within the EU/EEA. The recordings and transcripts are not used for training AI models.
No further automated analysis (e.g., emotion detection, sentiment analysis, profiling) is performed, and transcripts are not linked with external databases.
Key benefits of AI-based call summaries
for customer service managers and business leaders:
Faster searchability, better complaint handling, and improved quality assurance in customer service
- Complete customer insight
- Training and coaching based on 100% call reviews
- Comprehensive, searchable call database
- Data-driven decision-making, early recognition of customer service trends
- Complete customer insight
- Training and coaching based on 100% call reviews
- Comprehensive, searchable call database
- Data-driven decision-making, early recognition of customer service trends
AI call summaries in practice
Call transcripts and short summaries are searchable and filterable via the web-based customer portal.
Flexible search options:
The easiest and fastest way is to enter a keyword of interest. For example, you may want to see whether there were calls where the caller mentioned a “problem” — or where AI used the word “problem” in the generated summary. By default, the system searches both the summaries and full transcripts, but this can be adjusted to filter only by summaries or only by full transcripts.
AI call summaries can also be filtered by:
- Company phone number(s)
- Specific employee
- Extension number
- Call direction (incoming / outgoing)
- Call outcome
- Date
- Caller’s phone number
If needed, you can replay the full call (with the right permissions) simply by clicking the play button.
Flexible search options:
The easiest and fastest way is to enter a keyword of interest. For example, you may want to see whether there were calls where the caller mentioned a “problem” — or where AI used the word “problem” in the generated summary. By default, the system searches both the summaries and full transcripts, but this can be adjusted to filter only by summaries or only by full transcripts.
AI call summaries can also be filtered by:
- Company phone number(s)
- Specific employee
- Extension number
- Call direction (incoming / outgoing)
- Call outcome
- Date
- Caller’s phone number
If needed, you can replay the full call (with the right permissions) simply by clicking the play button.
Efficiency is key for every manager
Using the right tools supports your company’s competitiveness
Why wait? Get in touch with us today!
Please provide your details for a free consultation and demo.
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I’ve been working in the sales of IT and technical solutions for more than 10 years — solutions that can make the life of any business, regardless of size, much easier. I’ve worked with a wide range of companies, from medium-sized SMEs and tech firms to multinational enterprises.
I’ve never had so many grateful clients anywhere else.
Katalin Mahalek
Solution Sales Manager
AI Call Transcription and Summaries – Frequently Asked Questions
Are AI-generated transcripts always error-free?
No. The module uses AI-based machine transcription, which means transcripts cannot be guaranteed 100% error-free. Accuracy depends on the language, audio quality, and environment (fast speech, mumbling, slang, background noise, etc.). Summaries and analyses based on the transcripts are generally more accurate and useful than raw transcripts, as they capture context and meaning more effectively.
Can AI transcribe and summarize Hungarian calls as well?
Yes. The ArenimTel Transcription module can also process Hungarian-language calls into transcripts and summaries with a short turnaround time.
Are AI call transcriptions and summaries legally compliant?
Yes. ArenimTel’s AI call processing is fully GDPR-compliant:
• Calls are processed within a private cloud in the EU.
• The service provider does not use the recordings or transcripts to train its models.
• No automated profiling, sentiment, or mood analysis is performed.
• Transcripts are stored for the same retention period as the original call recordings, after which they are deleted.
• The entire transcription process is logged, access is secured with authentication, and all data is encrypted both in transit and at rest.