Add custom notes to calls recorded in ArenimTel’s system to highlight important information, so you don’t have to listen to the whole recording again when you come back later. It’s the easiest way to share information with your team.
Notes are searchable, so you can set custom filters besides using the the Call Center’s standard parameters (e.g. dial number, time, extension) when searching through your call history.
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.