Using ArenimTel’s call center software, you can not only get direct information about your employees’ performance, but certain features of the system may also indirectly incentivize them to improve their efficiency. Monitoring and the ability for managers to play back recorded calls can act as motivating factors. Also, as their performance is compared to that of their colleagues on the Dashboard, the competitive pressure may further incentivize them to work.
In addition to the Dashboard, reports also contain detailed information about agents’ activities. Work hours, number of calls made, conversation length, customer ratings – these all serve the purpose of giving you a more complete picture of your employees without having to be present all the time.
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.