For customers who only have a low daily volume of incoming calls (5-10 calls) and a setting up a professional call center doesn’t make sense, but there are multiple staff members responsible for taking calls, we recommend using the Attendant feature.
This extension type supports the use of ringing groups (e.g. “ring all” and “round robin”). It is important to note, however, that attendant extensions do not offer the same set of features as call center extensions.
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.