Set automatic forwarding rules using situation recognition algorithms and never miss a call again.
In case you cannot take calls on your IP phone or softphone client (e.g. because you are out of office), inbound calls can be automatically forwarded to a custom number.
Forwarding can happen instantly or after a set time (e.g. if a call isn’t answered in the office for 30 seconds, it is forwarded to a mobile phone).
Forwarding rules can be set per phone line via the web portal.
ArenimTel’s PBX system supports all possible automatic forwarding options.
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Automatic forwarding rules
CFU, CFNR, CFB, CFD
Call Forwarding – Unconditional (CFU)
If you want all inbound calls to a specific phone line to be automatically (unconditionally) forwarded to another line or extension, you can activate the CFU service.
If CFU is enabled, all calls to a given line are immediately forwarded without further assessment.
Call Forwarding – No Reply (CFNR)
If you want calls to a given line to be forwarded to another number or extension after a set number of seconds of no reply, you can activate the CFNR service.
To enable CFNR, you need to set a “no reply” duration, i.e. the amount of time the call is allowed to go unanswered on the given phone line before being forwarded.
Call Forwarding on Busy (CFB)
Use the CFB service if you want inbound calls to a given phone line to be forwarded to another line or extension when the line is busy.
Call Forwarding – Default (CFD)
If a given phone line’s default endpoint is unavailable to take an incoming call (e.g. due to a power outage or lack of internet connectivity), you can define a forwarding rule.