The purpose of ArenimTel’s integration with other systems is to establish advanced features that boost phone-using employees’ performance, dramatically improve your telephony and customer service-related processes and increase customer satisfaction.
Use the integration capabilities of ArenimTel PBX to connect your telephony system with your company’s IT and ERP systems, increasing the efficiency of your operations and making your processes easier to control and monitor.
ArenimTel’s PBX and Call Center services are most commonly integrated with:
- CRM and ERP systems (e.g. SAP, Microsoft Dynamics, etc.)
- Sales software (e.g. Salesforce, MiniCRM, Sugar CRM)
- Support and ticket management systems (e.g. Zendesk, JIRA, TopDesk, Cherwell etc.)
- Industry-specific CRM software:
- for healthcare – WebFlow, SEC, DentAdmin, Dental 4
- dealer management systems for car dealerships – Automaster, MegaSoft, TurboSoft, cDMS, InfoMátrix
- e-commerce platforms for online merchants – Magento, ShopRenter, Unas etc.
- Databases and miscellaneous software (e.g. Oracle, SQL, LDAP etc.)
Our integration references
For details about our integration capabilities, please see the System integration options block.
For custom integration solutions, request a free consultation with our specialists who will help create a tailor-made solution for you.
Server-Side API Integration
ArenimTel supports the following server-side integration features using APIs:
- “Screen-Pop”: when an incoming call rings, the user’s CRM interface automatically displays caller details, e.g. for creating tickets, taking orders (works with both server + thin client and browser applications)
- “Call Log”: when the call ends, ArenimTel forwards the call details to the CRM system, e.g. to automatically update customer history
- Check whether user is logged in
- Query missed calls
- Query call history
- Forward recorded calls for archiving
- Forward voicemail for archiving
- Advanced routing: special call forwarding rules using CRM data
Click here to learn more about ArenimTel’s call center and customer service solutions.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
Integration requires the involvement of the CRM / ERP system’s developer (possibly including development and/or support). ArenimTel provides the necessary demo environment free of charge.
For details about our integration options, please consult our API documentation detailing ArenimTel’s integration capabilities.