If necessary, your Supervisors can listen in on your call center agents’ calls in real time, according to their own choosing. The feature is available by entering Feature Access Codes on an authorized internal extension.
Listening in on conversations can be done in two ways:
- the observed extension will not be notified about them being listened in on (FAC: *22)
- the supervisor can talk to the user on the observed extension (FAC: *23)
In either case, the party talking to the observed extension (whether an external caller or another internal extension) will not be notified about the fact of them being listened in on.
Click here to learn more about ArenimTel’s call center service.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.