ArenimTel’s PBX services support the use of domestic mobile numbers with the system. This service is called “mobile trunking”, which makes it possible for your existing mobile number to be connected to ArenimTel’s system (which can then receive incoming calls and initiate outbound calls through that number).
We have partnered with all Hungarian mobile carriers, meaning they all support linking their lines with ArenimTel’s system.
Please note that our various carrier partners use different names for the mobile trunking service:
- Yettel calls it “Mobile Bridge”
- Vodafone calls it “IPSEC Trunk”
- Telekom calls it “Direct IP”
"The most important benefit since the introduction of ArenimTel is that there are NO dropped calls. All incoming calls are handled, whoever wants to order from us will order from us! We have been using the system since 2016, I highly recommend it to all prospective users! "
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
Benefits of the Mobile Trunking Service include:
- premium voice quality (better than that provided by GSM adapters)
- connections provide 5 voice channels by default, which means up to 5 calls are supported simultaneously (calls to mobile will never be busy). The number channels can be increased on demand.
- Mobile carriers usually apply discount “fleet rates” to outbound calls. E.g. employees within the company can usually call each other free of charge.
- your own mobile customer service phone number can also be shown to the callee.
- Using a mobile number for your customer service makes your company available to customers even if your landline service suffers an outage.
Just like in the case of domestic landlines, using mobile numbers requires you to sign separate agreements with our partners. Mobile carriers will make a direct offer for these services. Our colleagues will provide you full support during the process.
