ArenimTell offers a comprehensive call center service, one of the most popular features of which is omni-channel call center support.
In a society of ubiquitous connectivity, consumers are no longer content with just a phone number to dial: they expect to be able to reach your customer service through a wide range of communication channels.
ArenimTel’s support for omni-channel communications provides a single compact system for managing all your phone calls, email correspondence, web-based customer service chats, social media messages and SMS messages sent to your customers, as well as the WebWithMe screen sharing solution.
Benefits of Arenimtel’s Omni-Channel Support for Your Customer Service / Call Center
Besides being able to reach all sorts of users or potential customers by providing a wide range of channels, you also get the benefit of having the appropriate platform for each occurring customer need.
- Want to send a reminder to a customer regarding a scheduled appointment? Send a text message.
Your customer is stuck in the checkout process on your website? Help them using WebWithMe.
Are you about to launch a new product? Send a product announcement to your mailing list.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
You can save time and money by managing your channels in one place, as this removes complexity for your call center or customer service.