Using ArenimTel’s system, you can decide on a per-call basis whether you want to record them for quality assurance or legal compliance reasons, or not. Call recording can be initiated simply by entering a prefix.
If during a call the course of the conversation changes such that it might be important later to play it back later, recording can be initiated with the push of a button even mid-call. From this point on, the call will be recorded and the recording can be retrieved and played back through ArenimTel’s online portal.
"The most important benefit since the introduction of ArenimTel is that there are NO dropped calls. All incoming calls are handled, whoever wants to order from us will order from us! We have been using the system since 2016, I highly recommend it to all prospective users! "
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
When using the on-demand recording feature, you can choose on a per-call basis how long to keep each individual recording. If your business requires that certain calls be kept for shorter times and others for longer, you can adjust the storage time individually through the system’s web portal.
Click here to learn more about ArenimTel’s services.
