Besides the advanced IP PBX features detailed elsewhere on our list of features, ArenimTel also supports all the regular basic features that you would normally expect from traditional PBX systems.
Here’s a non-exhaustive list of ArenimTel’s general PBX features:
Call Holding
ArenimTel IP PBX’s HOLD function allows you to put your current phone conversation on hold e.g. while you perform an administrative task (“Please hold for a moment while I get your file.”), during which time the other party will hear music playing.
The hold function can be activated on the handset by pressing the HOLD button.
While on hold, the caller will hear a pre-configured piece of music or announcement (Music-on-Hold) playing. MoH can be set per phone line.
This feature is automatically available with all subscriptions and does not require separate setup.
Call Waiting
ArenimTel’s call waiting function lets you know if there’s a new incoming call while you’re already in a call. The new call is displayed on the device connected to the extension.
The feature is only available on extensions where 2 parallel calls are enabled.
If parallel calls are enabled on the given extension, this feature is automatically available and requires no separate setup.
Call Transfer
In case you want to transfer an incoming call to another extension, ArenimTel’s call transfer function lets you transfer the call to another extension or line.
Transferred calls can be either “attended” or “unattended”.
An attended transfer – also called a consultative transfer – is one where the source extension consults with the target extension first (“XY wants to speak with you. Can I put them through?”) and only proceeds with the transfer if the target extension is ready and willing to take the call.
An unattended transfer – also called a blind transfer – is one where the source extension transfers the caller without prior consultation with or permission from the target extension (regardless of whether the target extension is ready or available).
Calls may also be transferred – given sufficient privileges – to external numbers (e.g. a mobile phone number). For security reasons, this feature is diabled by default, but can enabled upon request by the client (this setting is managed by ArenimTel’s administrators).
This feature is automatically available with all subscriptions and does not require separate setup.
Hunt Groups / Line Hunting
ArenimTel’s system lets you can organize your extensions into hunt groups, which in turn establishes a chain of automated call transfers.
Do Not Disturbe
Use ArenimTel’s Do Not Disturb (DND) feature when you are busy and want to temporarily stop receiving incoming calls to an extension.
When DND is activated, incoming calls are automatically rejected.
Multi-Line Extensions
ArenimTel’s system supports two options for multi-line extensions:
- one device can be assigned multiple numbers that it can use to make and take calls;
- one extension can accept multiple calls at the same time.
The Call Waiting feature only works with multi-line extensions.
PIN-Restricted Calling
ArenimTel allows extensions to be configured in a way that requires the user to enter a PIN in order to be able to make outbound calls (e.g. international calls).
The required PIN is managed centrally by ArenimTel’s administrators.
Per-Extension Call Barring
ArenimTel’s system allows you to define various call barring rules on a per-extension basis (e.g. you can enable or disable international, long-distance, premium-rate or mobile calls, or allow only in-house or emergency calls).
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Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.
