ArenimTel provides multiple options for personifying callers:
- using client LDAP
- using ArenimTel phonebook
- using client CRM system
When using LDAP, the physical handset searches for the inbound caller’s phone number in the client’s database and, if a match is found, displays it. This feature is only available on LDAP-compatible handsets and software clients.
In case of using the ArenimTel Phonebook, the system looks up the inbound caller’s name in its internal database and displays it. This feature works on any kind of device, as the search is performed by ArenimTel’s system.
When using a CRM phonebook, the system forwards the inbound caller’s number to the CRM system, which then returns the caller’s name in a response, as stored in the CRM database. This feature works on any kind of device, as the search is performed by ArenimTel’s system.
Click here to learn more about ArenimTel’s call center service.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.