Setting up call queues is the foundation of every call center.
ArenimTel allows you to organize inbound calls to a phone number or extension into queues based on your business logic and distribute them among your colleagues as desired.
With ArenimTel’s queuing feature, you can have any number of agents and use any routing strategy on each of your phone lines separately.
To ensure optimal operation, ArenimTel Call Center allows you to set up custom call sessions and routing strategies, including dynamically assigning an agent to multiple queues.
ArenimTel offers a range of default routing strategies (e.g. priority-based, round robin, ring all), which can be set for each queue independently and without extra costs.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know
Enhanced routing strategies
Besides the default routing strategies, our system also supports enhanced routing strategies as well (e.g. preferred agent routing), the use of which requires integration with an external CRM/ERP system. For detail about the necessary steps for such implementation, please consult our colleagues.