Having access to real-time data allows you to efficiently oversee your customer service operations and staff performance and make immediate changes to the system if necessary.
ArenimTel offers multiple options to monitor events in real time.
The Dashboard service provides an overview of your customer service department’s calls currently in progress and in wait queues, as well as a list of customers and prospective clients to redial.
The real-time listening-in feature allows you to continuously monitor your agents’ calls and to instruct new hires during their training without the other party hearing you. Finished calls immediately show up in the various reports of the system’s online portal, letting you stay always up to date regarding your current traffic costs, call load distribution and your employees’ work hours.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.