When using multiple phone numbers with your PBX, you can choose from a range of options for how your caller ID is shown during outbound calls:
- Per extension: e.g. extension 201 will use number A and extension 202 will use number B for outbound calls.
- Per call direction: e.g. outbound calls to Germany will show a German number, domestic calls in Hungary will show a Hungarian one. Or we will show a mobile number when dialing a mobile number and a landline number when dialing a landline.
- Using prefixes: when initiating a call, the caller can enter a prefix to select an outbound number to show.
By choosing the appropriate number, you can achieve significant savings on traffic costs, your existing customers will always see a familiar number, and prospective customers can be reached through a number that they’re most comfortable with (e.g. a number from their own country).
If you wish to hide your number from the callee, you also have the option to disable caller ID.
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Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.
