If for some reason (e.g. due to company policy or other business considerations) you wish to store your recorded calls in your own environment, we provide the option to do so using our synchronization feature. Recorded calls are copied to your servers or cloud-based storage using RSYNC. Syncing is done once per day, outside business hours. To facilitate syncing, we provide the option to implement custom protocols, transfer technologies or file naming schemes, subject to an individual agreement based on an hourly fee.
Synchronization is monitored by ArenimTel; if for some reason the process fails to execute successfully, the system sends a notification and the issue can be dealt with right away.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
Recorded calls are deleted from ArenimTel’s servers after the time period set in the service agreement, synced calls are then no longer available through the web portal.
Click here to learn more about ArenimTel’s Call Center service.