ArenimTel’s web-based chat solution is a chat client plugin for your website that allows visitors to instantly contact you and get answers to their questions mere moments after landing on your site. This call center feature allows you to reach a demographic that does not like to make phone calls and / or prefers to maintain anonymity. If they fail to find the information they’re looking for, these visitors will likely end up turning to your competitors for answers.
ArenimTel’s web chat function thus helps your call center, customer service and sales departments increase online conversion rates.
Instant Messaging with Your Call Center
An alternative or complementary feature to the web-based chat client is ArenimTel’s instant messaging solution, which, unlike the chat client, provides an always authenticated communication channel and allows for asynchrony. This means that the conversation can be continued even when one of the parties (the visitor or the agent) is not currently logged in to the messaging platform.
"The most important benefit since the introduction of ArenimTel is that there are NO dropped calls. All incoming calls are handled, whoever wants to order from us will order from us! We have been using the system since 2016, I highly recommend it to all prospective users! "
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.