Welcome messages and Opening Hours


The automatic greeting module of your PBX can greet and inform callers based on your opening hours.

Welcome messages and Opening Hours

ArenimTel PBX allows you to assign automated greeting messages to your phone numbers – when a caller calls, the system will decide which message to play back based on the defined opening hours.

ArenimTel provides several automated greeting functions:

  • Greet callers to your central line with an automated voice message tailored to your company, based on your opening hours.
  • Direct extension selection: if the caller knows the extension number they wish to dial, they can do so directly when calling your central line.
  • Indirect extension selection: if the caller does not know the extension number, they can be directed to a central operator who will redirect them to the appropriate extension.

While waiting for an operator, the caller can choose to hear customizable music instead of the default ringtone.

The greeting system cannot be combined with a queue, as the latter is a Call Center feature and not a traditional PBX function. Queues require the use of an Interactive Voice Response (IVR) system.

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"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."

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"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."

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"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."

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"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."

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"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."

ArenimTel - Rólunk mondták - Ingatlan.com

"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."

Managing Opening Hours and Voicemail


 

ArenimTel provides the option on a per-phoneline basis to set opening hours and to define rules for how incoming calls should be handled (e.g. redirect to voicemail or play back corresponding greeting during Out of Office Hours).

ArenimTel PBX can handle the following states:

  • working hours – available
  • out of office hours – unavailable
  • national holiday
  • other holidays / company holiday
  • emergency – e.g. unavailability due to sudden evacuation
  • on-call duty – for calls outside proper working hours that will be handled by an on-duty colleague

For calls incoming during out of office hours, the system will play back an automated message that you can customize and have ArenimTel’s administrators configure for you. Callers calling outside your working hours can be informed about the fact of and reason for your unavailability, and then perform the predefined action (e.g. leave a voicemail).

You can set call forwarding for each state (where to redirect).

Based on opening hours, the below forwarding actions can be performed:

  • play back greeting and terminate call
  • forward to internal extension
  • forward to voicemail
  • forward to external number (e.g. the on-duty agent’s mobile phone number).

Opening hours and related settings can be adjusted via the ArenimTel web portal.

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