ArenimTel’s voice menu feature allows you to build custom voice menus. IVRs are commonly used for customer segmentation (e.g. press 1 for billing, press 2 for technical support, etc.).
The IVR supports complex multi-layered menus (tree structure with sub-menus). ArenimTel also supports dynamic voice menus (that change based on the caller), where announcements do not need to be pre-recorded; instead, the system can generate announcements on the fly using an advanced text-to-speech module.
For a detailed list of ArenimTel’s IVR capabilities, visit the page on our automated call center service.
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Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.