ArenimTel’s customer service software provides a plugin for websites that allows you to launch new online digital channels (audio and video) for your customers, or provide technical support to your website’s visitors using screensharing technology.
By integrating the web-based customer service plugin with your website, your customers and partners can contact your call center from the web browser of their choice.
While the solution does not require you to change your existing customer service processes, it does decrease your operating costs, it boosts your efficiency, and it provides a higher level of security for your customer service operations.
ArenimTel’s online customer service feature offers a host of benefits:
- voice and video calls through the browser;
- fast and easy dialing;
- context-based routing;
- web-based screensharing and co-browsing with the customer;
- quick verification of the customer and personalized service;
- maximum security, 100% encrypted communication.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.