ArenimTel’s customer service software provides a plugin for websites that allows you to launch new online digital channels (audio and video) for your customers, or provide technical support to your website’s visitors using screensharing technology.
By integrating the web-based customer service plugin with your website, your customers and partners can contact your call center from the web browser of their choice.
While the solution does not require you to change your existing customer service processes, it does decrease your operating costs, it boosts your efficiency, and it provides a higher level of security for your customer service operations.
ArenimTel’s online customer service feature offers a host of benefits:
- voice and video calls through the browser;
- fast and easy dialing;
- context-based routing;
- web-based screensharing and co-browsing with the customer;
- quick verification of the customer and personalized service;
- maximum security, 100% encrypted communication.
Good to know!
ArenimTel is a cloud-based, scalable, cost-effective software solution for Call Centers and Customer Services that can be flexibly parameterized, offers more than 100 features and can be tailored to your company’s unique needs. Click here for the full feature list.