Setting up call queues is the foundation of every call center.
ArenimTel allows you to organize inbound calls to a phone number or extension into queues based on your business logic and distribute them among your colleagues as desired.
With ArenimTel’s queuing feature, you can have any number of agents and use any routing strategy on each of your phone lines separately.
To ensure optimal operation, ArenimTel Call Center allows you to set up custom call sessions and routing strategies, including dynamically assigning an agent to multiple queues.
ArenimTel offers a range of default routing strategies (e.g. priority-based, round robin, ring all), which can be set for each queue independently and without extra costs.
Good to know
Enhanced routing strategies
Besides the default routing strategies, our system also supports enhanced routing strategies as well (e.g. preferred agent routing), the use of which requires integration with an external CRM/ERP system. For detail about the necessary steps for such implementation, please consult our colleagues.