VoIP Call Management System – Areas of Applicationi
With the ArenimTel modular system, your company can find a solution for any area where telephone communication with partners is important.
✓ Customer Service | ✓ Call and Contact Center | ✓ Order Management
✓ Telesales | ✓ Operations | ✓ IT Helpdesk
✓ Implementation of a Complete Internal Corporate Telephone System
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
VoIP Call Management System – Areas of Applicationi
With the ArenimTel modular system, your company can find a solution for any area where telephone communication with partners is important.
✓ Customer Service
✓ Call and Contact Center
✓ Order Management
✓ Telesales
✓ Operations
✓ IT Helpdesk
✓ Implementation of a Complete Internal Corporate Telephone System
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Select the area you are looking for a solution for!
Customer Service
Secure your place among the companies of the future with personalized, fast customer service, efficiency-boosting automations, and integrations! The AI-supported smart call management solution from ArenimTel provides everything you may need:
✓ CRM integration via API
✓ After-call work
✓ Call termination
✓ IVR
✓ Call queues
Call and Contact Center
The next-generation ArenimTel call management center can be easily connected to your enterprise management system.
Manage your data and information in an integrated way within your ERP system, and make your call center operations optimized and transparent!
✓ Transparent processes
✓ AI support
✓ Real-time reports
✓ Team and performance management
Order Management
In many sectors, phone-based ordering is still the fastest and most widespread ordering method, which is why a reliable and stable call management system is essential. ArenimTel provides exactly that.
Telephone order taking without the risk of lost calls or revenue loss:
✓ Guaranteed SLA, 24/7 operation, 100% GDPR compliance
✓ Call distribution logic
✓ Management reporting package, real-time analytics
✓ CRM/ERP integration
Telesales
With the ArenimTel campaign management module, you can create phone campaigns tailored to your needs and resources within minutes.
✓ Configurable based on individual needs
✓ Detailed campaign reports
✓ Dialing settings
✓ Agent priority settings
✓ Terminations
Operations
The ArenimTel service is highly reliable, without outages or downtime: with a 99.5% SLA and 24/7 operation, we ensure that your customers can always reach you in critical situations.
✓ Outstanding availability
✓ Emergency greeting messages
✓ CRM/ERP integration via API
✓ Hot seating
✓ Call forwarding to mobile phones
✓ Mobil SoftPhone
IT Helpdesk
Cloud-based call management system for IT helpdesk services: ArenimTel enables you to receive incident reports 24/7 and integrate phone calls into your customer service or ticketing system.
✓ API integration
✓ Colleagues reachable from anywhere
✓ Desktop and mobile softphone
✓ Hot seating
✓ IVR
✓ Call recording
✓ GDPR
✓ Call distribution reports
Modern cloud-based technology has the full potential to replace deployed systems that are approaching the end of their lifetime
What are the benefits of the ArenimTel virtual call center for your company?
WORKS INTEGRATED WITH ALL KNOWN TELECOM OPERATORS
Efficiency is key for every manager
Using the right tools supports your company’s competitiveness
Why wait? Get in touch with us today!
Please provide your details for a free consultation and demo.
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I’ve been working in the sales of IT and technical solutions for more than 10 years — solutions that can make the life of any business, regardless of size, much easier. I’ve worked with a wide range of companies, from medium-sized SMEs and tech firms to multinational enterprises.
I’ve never had so many grateful clients anywhere else.
Katalin Mahalek Solution Sales Manager