Next-Generation Call Management Center for Call Centers and Contact Centers
Next-Generation Call Management Center for Call Centers and Contact Centers
✓ Easily connectable to enterprise management systems
✓ Transparent processes | ✓ Optimized call center operations | ✓ AI support
✓ Real-time reports | ✓ Team and performance management
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Next-Generation Call Management Center for Call Centers and Contact Centersn
Manage your data and information in an integrated way within your enterprise management system, making your call center operations optimized and transparent.
✓ Easily connectable to enterprise management systems
✓ Transparent processes
✓ Optimized call center operations
✓ AI support
✓ Real-time reportsk
✓ Team and performance management
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Maximum call center efficiency through integrated and automated call management
With the ArenimTel call management system, you can achieve high customer and employee satisfaction,
while easily meeting defined call center KPIs and targets
Solving customer issues within a single call is not possible without information.
Connect your call management solution with your customer management system
The ArenimTel software is a 100% proprietary solution, therefore it can be integrated via API even with a custom-developed customer management system. As a result of the integration, call center agents can already see the customer’s previous interactions – orders, past calls, emails – in a pop-up screen while the phone is ringing, allowing them to immediately understand the case, address the customer by name, and provide the most relevant information in the shortest possible time. As a result, the call center can achieve a higher FCR (First Call Resolution) rate, leading to increased customer satisfaction, higher retention rates, and reduced operational costs.
Learn about the most important call center performance metrics!
With a well-designed IVR, everyone benefits – and it will be reflected in performance metrics as well.
Route callers directly to the most suitable agent
Thanks to IVR menu structures and queue configurations, each call is routed to the agent with the most appropriate skills, ensuring the caller receives the best possible service in the shortest time, with their issue potentially resolved at the first point of contact. As long waiting times and unnecessary transfers are reduced, average handling time decreases and customer satisfaction increases. If all call center agents are busy at the time of the call, an email notification is sent and the call also appears in the web-based customer portal.
Location-independent customer service – one of the secrets of successful call centers
Making and receiving calls is possible on both desktop and mobile devices
The ArenimTel service includes its own proprietary desktop and mobile softphone, eliminating the need for physical phone devices. Software-based telephony simplifies agents’ work and enables flexible working, whether from home or on the move. A hívásrögzítés akár előre beállítva, vagy on demand (hívás közben elindítva) is lehetséges – természetesen a GDPR jogszabályait betartva –, allowing calls to be searched and replayed later if needed.
The dashboard provides real-time information for call center managers about the performance of remote agents, along with reports that show whether off-site employees are performing their tasks efficiently.
Tudja, vagy csak gondolja?
Reports for analyzing and improving call center performance
Without accurate data, you can only rely on assumptions. With ArenimTel software, you gain a clear picture of call and contact center operations. With professional reports and management dashboards, you can view visual performance data for the entire team and individuals with just a few clicks, broken down into different time intervals. The real-time dashboard displays up-to-date metrics at all times. Shift planning and tracking agents’ working time are also available within the system.
The ArenimTel system also allows the creation of custom reports tailored to your needs.
Like it or not: AI is here. Those who miss out will fall behind.
Secure your place among the companies of the future with an AI-supported call center
Artificial intelligence can automatically generate summaries of call content, highlighting key discussion points, next steps, and action items. It helps your business analyze calls and identify trends and areas for improvement. Keywords in transcripts enable automated lead qualification and prospect prioritization. Be among the first AI-powered call centers!
Request a free consultation with our experts about AI call transcription!
Biztosítsa be helyét a jövő cégei között AI-támogatott call centerével
A mesterséges intelligencia képes rá, hogy automatikusan elkészítsen egy összefoglalót hívásai tartalmáról, a beszélgetések főbb pontjairól, a következő lépésekről, illetve teendőkről. Segíti vállalkozását a hívások elemzésében, trendek, fejlesztendő területek felismerésében. A leiratban szereplő kulcsszavak alapján automatizálható a leadek minősítése, a potenciális ügyfelek rangsorolása. Legyen az első AI-támogatott call centerek között!
Az AI-hívásleiratozással kapcsolatban kérjen díjmentes konzultációt szakértőinktől!
What else can you expect? You can rely on ArenimTel’s service and team support.
Outstanding call quality and responsive customer support
With our European servers, we provide an outstanding 99.5% SLA and 24/7 availability, ensuring uninterrupted handling of customer calls. When used with adequate internet quality and proper equipment, you can expect crystal-clear audio quality on every call. Learn about the system requirements!
If you encounter any challenges while using the system, our Hungarian-language customer support team is available to assist you, and can respond to your call or email even within the same business day.
Modern cloud-based technology has the full potential to replace deployed systems that are approaching the end of their lifetime
What are the benefits of the ArenimTel virtual call center for your company?
WORKS INTEGRATED WITH ALL KNOWN TELECOM OPERATORS
Efficiency is key for every manager
Using the right tools supports your company’s competitiveness
Why wait? Get in touch with us today!
Please provide your details for a free consultation and demo.
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I’ve been working in the sales of IT and technical solutions for more than 10 years — solutions that can make the life of any business, regardless of size, much easier. I’ve worked with a wide range of companies, from medium-sized SMEs and tech firms to multinational enterprises.
I’ve never had so many grateful clients anywhere else.
Katalin Mahalek
Solution Sales Manager