AI-powered Smart Call Management Solution for Customer Service Teams
Secure your place among the companies of the future with personalized, fast customer service, efficiency-boosting automations, and integrations.
✓ CRM integration via API | ✓ After-call work | ✓ Call termination
✓ IVR | ✓ Call queues | ✓ Security at every level
✓ Delivering outstanding customer experience
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
AI-powered Smart Call Management Solution for Customer Service Teams
Secure your place among the companies of the future with personalized, fast customer service, efficiency-boosting automations, and integrations.
✓ CCRM integration via API
✓ After-call work
✓ Call termination
✓ IVR
✓ Call queues
✓ Security at every level
✓ Delivering outstanding customer experience
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
There is a solution to every customer service challenge –
sometimes simpler than you think
ABy introducing the next-generation ArenimTel call management center,
digital transformation can be fully realized in your phone-based customer service as well.
Personalized and fast service is only possible with the right information.
Integrate your phone calls into your corporate CRM system
Connect ArenimTel with your existing CRM or customer service software, so you can see the caller’s name and previous interactions as soon as the phone rings. This makes handling incoming calls from customers and partners more personal, faster, and smoother. Thanks to integration, you can deliver a better customer experience, while also making your agents’ work easier, as they no longer need to collect information from multiple systems. Increased efficiency allows for even greater focus on quality.
The ArenimTel call management solution can be integrated with any CRM system.
With intelligent call routing, your business respects your customers’ valuable time.
Connect callers with the most suitable customer service agent
By properly configuring and linking IVR and call queues, calls are always routed to the most suitable agents, allowing issues to be resolved at the very first point of contact. Long waiting times and unnecessary transfers can be avoided, üso customers end the call with the feeling that they are dealing with a professional, results-driven company. They will appreciate that you respect their time.
How to design an effective IVR system? Read about it in our article.
Reduce manual data entry
After calls, you can automatically set after-call work status for agents, ensuring that only agents who are truly available are connected to new calls. With call termination, post-call administration can be accelerated and report generation becomes easier. As a result, your agents spend less time on administration and more time helping customers. Data accuracy and traceability can be ensured through recording inbound and outbound calls.
Like it or not: AI is here. Those who fall behind will miss out.
Secure your place among future-ready companies
with AI-powered customer service.
Thanks to ArenimTel’s real-time and historical reports, you can make data-driven decisions about your customer service operations – this has been the case for many years. AI, however, is different. Artificial intelligence can automatically generate summaries of call content, key discussion points, and next steps. It helps your business analyze calls, identify trends and areas for improvement. Based on keywords in transcripts, lead qualification can be automated, as well as prioritization of potential customers.
Request a free consultation with our experts about AI call transcription!
Secure your place among future-ready companies
with AI-powered customer service.
Thanks to ArenimTel’s real-time and historical reports, you can make data-driven decisions about your customer service operations – this has been the case for many years. AI, however, is different. Artificial intelligence can automatically generate summaries of call content, key discussion points, and next steps. It helps your business analyze calls, identify trends and areas for improvement. Based on keywords in transcripts, lead qualification can be automated, as well as prioritization of potential customers.
Request a free consultation with our experts about AI call transcription!
It is a misconception that perfect customer service exists without people.
Build your team from the best candidates, wherever they are
Alongside the fundamental transformation of the business world, employee expectations are also changing. There is intense competition for top talent across all industries, and more flexible companies are the ones that win. ArenimTel can be used from anywhere, even from home offices: it allows you to recruit employees from different locations, or even build an international team. The call management system is equally accessible and usable for all of them.
Reduced onboarding time means lower training costs and faster achievement of productive performance.
Onboard new employees with ease
Learning to use the ArenimTel solution requires no technical background, and takes no more than one hour. During system implementation, our team provides training for your staff, which is recorded,and can later support onboarding of new employees. As a customer service manager, you can support agents with call scripts and terminations. You can monitor calls, and provide live coaching via call whispering when needed.
This allows new employees to fully focus a on the products and services offered by your business,as well as customer service, becoming productive team members faster.
Learn more about ArenimTel’s quality assurance features by clicking here.
What else can you expect? You can confidently rely on ArenimTel’s service and team support.
Outstanding call quality and responsive customer support
With our European servers, we provide an outstanding 99.5% SLA and 24/7 availability, ensuring uninterrupted handling of customer calls. When used with adequate internet quality and proper equipment, you can expect crystal-clear audio quality on every call. Learn about the system requirements!
If you encounter any challenges while using the system, our Hungarian-language customer support team is available, and can respond to your call or email even within the same business day.
Modern cloud-based technology has the full potential to replace deployed systems that are approaching the end of their lifetime
What are the benefits of the ArenimTel virtual call center for your company?
WORKS INTEGRATED WITH ALL KNOWN TELECOM OPERATORS
Efficiency is key for every manager
Using the right tools supports your company’s competitiveness
Why wait? Get in touch with us today!
Please provide your details for a free consultation and demo.
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I’ve been working in the sales of IT and technical solutions for more than 10 years — solutions that can make the life of any business, regardless of size, much easier. I’ve worked with a wide range of companies, from medium-sized SMEs and tech firms to multinational enterprises.
I’ve never had so many grateful clients anywhere else.
Katalin Mahalek
Solution Sales Manager
Smart call management for customer service teams – Frequently Asked Questions
Why is a modern call management solution essential for customer service teams?
Voice-based communication remains one of the fastest and most convenient ways for customers to resolve their issues. A well-functioning phone-based customer service operation not only builds trust, but also plays a key role in delivering a positive customer experience. ArenimTel’s VoIP-based call management solution enables personalized customer interactions while supporting data-driven optimization and continuous improvement across your service processes.
Which CRM systems can ArenimTel be integrated with?
ArenimTel is a fully proprietary, in-house developed solution, which allows seamless integration with virtually any CRM system via API. We already offer proven, production-ready integrations with widely used platforms such as miniCRM and Salesforce. In addition, ArenimTel can easily be connected to custom-built or tailor-made systems designed for specific business requirements.
How can I identify which customer is calling us?
When integrated with a CRM or any customer database, ArenimTel automatically retrieves the relevant customer data and displays it in a screen pop as soon as the call is received. This allows agents to instantly see not only the caller’s name, but also their full interaction history, including previous purchases, calls, emails, and any other recorded touchpoints. As a result, agents can handle calls in a more informed, efficient, and personalized manner.