Cloud-based Call Management System for IT Helpdesk Services
ArenimTel enables you to receive incident reports 24/7 and integrate phone calls into your customer service or ticketing system
✓ API integration | ✓ Colleagues reachable from anywhere
✓ Desktop and mobile softphone | ✓ Hot seating | ✓ IVR
✓ Call recording | ✓ GDPR | ✓ Call distribution reports
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Cloud-based Call Management System for IT Helpdesk Servicesz
ArenimTel enables you to receive incident reports 24/7 and integrate phone calls into your customer service or ticketing system
✓ API integration
✓ Colleagues reachable from anywhere
✓ Desktop and mobile softphone
✓ Hot seating
✓ IVR
✓ Call recording
✓ GDPR
✓ Call distribution reports
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Flexible and professional phone-based customer service with a cloud-based call center solution
Flexible and professional phone-based customer service with a cloud-based call center solution
Meeting SLA commitments is only possible with the right tools.
ArenimTel is a highly reliable solution without outages or downtime
If your business receives incident reports 24/7, this is no coincidence: you most likely provide a service where it is critical for customers to reach you immediately in case of any issue. Can you meet customer expectations with an unstable or insufficiently flexible solution? The ArenimTel cloud-based call center software provides outstanding availability. Emergency greeting messages (“announcements”) for critical situations – such as complete system outages – can be activated remotely. Activation is available 24/7 without the involvement of the ArenimTel PBX support team.
Operate your helpdesk phone system flexibly, even on mobile devices.
Receive incoming calls wherever you are
The first step of efficient customer service is ensuring that helpdesk staff are always reachable by your customers and partners. Depending on their tasks, your employees may work from the office, from home, or while on the move, making flexibility essential. With the ArenimTel desktop softphone, employees can log in both from the office and from home, and while on the move, they can forward calls to their mobile numbers, or manage incoming incident reports and support requests directly on their mobile devices using the mobile softphone.
Transparent operations, traceable processes, and data-driven resource planning
Build a professional, high-quality phone-based helpdesk
With the ArenimTel IVR voice menu, callers are routed to the agent who can help them the fastest and most effectively. For quality assurance and traceability, calls can be recorded in full compliance with GDPR regulations. Supervisors have access to various call distribution reports, and they have access to various call distribution reports. At Arenim, security is a top priority so you can be confident that your call data is fully protected.
What else can you expect? You can confidently rely on ArenimTel’s service and team support.
Outstanding call quality and responsive customer support
With our European servers, we provide an outstanding 99.5% SLA and 24/7 availability, ensuring seamless handling of customer calls. When used with adequate internet quality and proper equipment, you can expect crystal-clear audio quality on every call. Learn about the system requirements!
If you encounter any challenges while using the system, our Hungarian-language customer support team is available to assist you, and can respond to your call or email even within the same business day.
Modern cloud-based technology has the full potential to replace deployed systems that are approaching the end of their lifetime
What are the benefits of the ArenimTel virtual call center for your company?
WORKS INTEGRATED WITH ALL KNOWN TELECOM OPERATORS
Efficiency is key for every manager
Using the right tools supports your company’s competitiveness
Why wait? Get in touch with us today!
Please provide your details for a free consultation and demo.
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I’ve been working in the sales of IT and technical solutions for more than 10 years — solutions that can make the life of any business, regardless of size, much easier. I’ve worked with a wide range of companies, from medium-sized SMEs and tech firms to multinational enterprises.
I’ve never had so many grateful clients anywhere else.
Katalin Mahalek
Solution Sales Manager
IT helpdesk solutions – Frequently Asked Questions
Can the call center software be integrated with our ITSM (IT Service Management) systems?
ArenimTel is a fully proprietary, cloud-based call center solution that can be integrated with virtually any system. In addition to widely used enterprise platforms, it seamlessly connects to ticketing tools, IT Service Management systems, and even fully custom-built solutions tailored to specific operational requirements.
What call reporting and analytics capabilities does the software provide?
The ArenimTel customer portal offers a wide range of standard call reports for authorized users. In addition, custom reporting requirements can be fully supported, and raw data can also be made available if needed. All data within the system can be exported to Excel for further analysis or downloaded in PDF format, enabling flexible reporting and performance monitoring.
What training does Arenim provide for IT helpdesk teams?
ArenimTel is easy to use and can typically be mastered in a single onboarding session delivered by our support team at launch. After go-live, short and practical tutorial videos available in the customer portal support day-to-day work. If additional questions arise, our customer support team is always available to provide fast and reliable assistance.