Next-generation Call Management Software for Operations and Managed Service Providers
The ArenimTel service is provided with a 99.5% SLA and 24/7 operation, ensuring your customers can always reach you in critical situations
✓ Outstanding availability | ✓ 99,5% SLA, 24/7 operation
✓ Emergency greeting messages | ✓ CRM/ERP integration via API
✓ Hot seating | ✓ Call forwarding to mobile phones | ✓ Mobile SoftPhone
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Next-generation Call Management Software for Operations and Managed Service Providers
The ArenimTel service is provided with a 99.5% SLA and 24/7 operation, ensuring your customers can always reach you in critical situations
✓ KOutstanding availability
✓ 99,5% SLA, 24/7 operation
✓ Emergency greeting messages
✓ CRM/ERP integration via API
✓ Hot seating
✓ Call forwarding to mobile phones
✓ Mobile SoftPhone
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
There is a solution for every situation – and we guarantee it
Secure your place among future-ready companies by implementing the AI-powered ArenimTel call management system
Minden helyzetre van megoldás – és erre garanciát is vállalunk
Biztosítsa be helyét a jövő cégei között az ArenimTel AI-támogatott híváskezelő rendszer bevezetésével!
Contractual obligations can only be fulfilled using the right tools.
The ArenimTel service is highly reliable, without outages or downtime
For operational service providers, it is critical that staff are always reachable by partners and customers. The ArenimTel software delivers outstanding availability: it is operated exclusively in professional data centers with multiple active operational sites. Every component of the system is redundant, and the central server environment is secured and monitored using state-of-the-art protection.
In emergency situations – such as a complete system outage – emergency greeting messages (“announcements”) can be activated remotely: this feature is available independently within the ArenimTel system, 24/7, for authorized users with the appropriate permission level.
Integrating phone calls into your CRM/ERP system elevates efficiency and service quality to a new level.
Personalized customer service – fast and efficient
The ArenimTel call management software can be integrated with almost any CRM/ERP system via API. Thanks to the integration, your agents can immediately see which customer is calling, and a pop-up screen instantly displays previous tickets associated with the customer. Additional benefits of integration include routing partner calls directly to their dedicated account managers, further supporting fast and effective customer service.
Location-independent customer service – one of the secrets of successful businesses
Receive customer calls wherever you are
Whether your employees are in the office, at home, or on the move, your partners can reach them reliably by phone. Thanks to the hot seating feature, oemployees can log in to the desktop softphone from home just like from the office. When working on the move, calls can be forwarded to mobile phones, or customer calls can be handled sing the ArenimTel Mobile SoftPhone application.
Learn more about the ArenimTel Mobile SoftPhone solution!
Like it or not: AI is here. Those who fall behind will miss out.
AI-powered customer service
Artificial intelligence can automatically generate summaries of call content, key discussion points, and next steps. It helps your business analyze calls, identify trends and areas for improvement.
Request a free consultation with our experts about AI call transcription!
Outstanding call quality and responsive customer support
With our European servers, we provide an outstanding 99.5% SLA and 24/7 availability, ensuring uninterrupted handling of customer calls. When used with adequate internet quality and proper equipment, you can expect crystal-clear audio quality on every call. Learn about the system requirements!
If you encounter any challenges while using the system, our Hungarian-language customer support team is available, and can respond to your call or email even within the same business day.
Modern cloud-based technology has the full potential to replace deployed systems that are approaching the end of their lifetime
What are the benefits of the ArenimTel virtual call center for your company?
WORKS INTEGRATED WITH ALL KNOWN TELECOM OPERATORS
Efficiency is key for every manager
Using the right tools supports your company’s competitiveness
Why wait? Get in touch with us today!
Please provide your details for a free consultation and demo.
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I’ve been working in the sales of IT and technical solutions for more than 10 years — solutions that can make the life of any business, regardless of size, much easier. I’ve worked with a wide range of companies, from medium-sized SMEs and tech firms to multinational enterprises.
I’ve never had so many grateful clients anywhere else.
Katalin Mahalek Solution Sales Manager
Operations – Frequently Asked Questions
What do I need to use ArenimTel?
In short, you need a computer, a stable high-quality internet connection, and a headset. More broadly, ArenimTel is a cloud-based solution that requires no local infrastructure beyond these basics. In addition to the ArenimTel software, a telephony service provider is required. To fully leverage the system’s capabilities, we also recommend integrating a CRM solution, allowing all customer-related information to be managed and accessed in one central place.
What level of technical support is available for operators?
Technical support is one of ArenimTel’s key strengths. Our support team consists exclusively of experienced professionals who provide exceptionally fast response times, often resolving requests within the same business day. Based on customer feedback, our support service is consistently rated as outstanding.
What cost-efficient options are available during operation?
Thanks to ArenimTel’s modular architecture, you only pay for the features you actually use. There are no fixed bundles, which eliminates unused capacity and unnecessary costs. Our solution sales consultants are happy to assist you in defining the most cost-effective setup and pricing tailored to your operational needs.