by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides a customer satisfaction measurement feature that allows your customers to rate calls and the performance of customer service agents. How It Works When the conversation is finished, the agent redirects the customer to a...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software allows your colleagues to work from home. The IP telephone handsets we provide and the Softphone desktop computer application we develop in-house all support remote work, given a properly managed network. Team leaders also need...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s voice menu feature allows you to build custom voice menus. IVRs are commonly used for customer segmentation (e.g. press 1 for billing, press 2 for technical support, etc.). The IVR supports complex multi-layered menus (tree structure with sub-menus)....
by Papp Hajnalka | Nov 24, 2020
One of the most important factors determining the success of your call center is choosing the right ringing strategy. Then, as you go along, you might also realize the need to switch to a different strategy. Whatever your preference, ArenimTel has you covered and...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s WebWithMe screen sharing allows your customer service agents to see exactly what your customer is seeing and doing on your website, and where they got stuck in the checkout process or (thin client) web app – including mouse movement and clicks. The screen...
