by Papp Hajnalka | Dec 20, 2020
When developing the ArenimTel service, one of our most important considerations was ensuring legal compliance. As our customers use our PBX and Call Center software in a wide range of industries that fall under various regulations, we built ArenimTel with general...
by Papp Hajnalka | Dec 20, 2020
ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor. During calls, scripts help your call center agents carry out...
by Papp Hajnalka | Nov 24, 2020
One of the most important factors determining the success of your call center is choosing the right ringing strategy. Then, as you go along, you might also realize the need to switch to a different strategy. Whatever your preference, ArenimTel has you covered and...
by Papp Hajnalka | Nov 24, 2020
Using ArenimTel’s PC application, agents can set the result code (a.k.a. status or termination code) for each call on their computer computer following the call. The result codes available to the call center agent are pre-defined by the call center team leader and can...
by Papp Hajnalka | Nov 3, 2020
It’s hard to judge your team’s performance and our system’s efficiency if you’re not using the proper indicators. A key goal when developing ArenimTel’s web portal was to display the available data in a form that provides top-level decisionmakers a meaningful overview...
