by Papp Hajnalka | Jan 14, 2021
Supervisors can use the “Whisper” function to aid call center agents who are currently in a call. The supervisor can talk to the agent and give them instructions without the other party in the call hearing it. The function is useful when training new employees or when...
by Papp Hajnalka | Dec 31, 2020
An important feature of ArenimTel’s cloud-based call center system is continuous monitoring and maintenance. You don’t need to worry about maintenance works, they are always perfomed outside office hours, so as not to disrupt your business. Thus, our servers, software...
by Papp Hajnalka | Dec 31, 2020
The customer portal makes available three access levels (roles): Administrator Supervisor Agent assigned to a phone or call center extension User privileges are defined by ArenimTel’s engineers on a per subscriber and per online user basis, using a so-called...
by Papp Hajnalka | Dec 20, 2020
When developing the ArenimTel service, one of our most important considerations was ensuring legal compliance. As our customers use our PBX and Call Center software in a wide range of industries that fall under various regulations, we built ArenimTel with general...
by Papp Hajnalka | Dec 20, 2020
ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor. During calls, scripts help your call center agents carry out...
