by Papp Hajnalka | Jan 14, 2021
ArenimTel’s call center service allows your extensions to make in-house calls to each other. This greatly facilitates your company’s internal communication, especially in case your employees work from multiple locations instead of one central office. Such calls are...
by Papp Hajnalka | Dec 20, 2020
ArenimTel’s call center service supports the use of scripts with your calls. Call scripts can be created in advance, then further developed and modified later using ArenimTel’s web-based script editor. During calls, scripts help your call center agents carry out...
by Papp Hajnalka | Nov 24, 2020
Once they are finished talking with the customer, your call center agents might need to do administrative work before taking or making the next call. This is exactly what ArenimTel’s after-call work feature is for. To indicate whether they are ready to take calls,...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides a customer satisfaction measurement feature that allows your customers to rate calls and the performance of customer service agents. How It Works When the conversation is finished, the agent redirects the customer to a...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s voice menu feature allows you to build custom voice menus. IVRs are commonly used for customer segmentation (e.g. press 1 for billing, press 2 for technical support, etc.). The IVR supports complex multi-layered menus (tree structure with sub-menus)....
