by Papp Hajnalka | Dec 20, 2020
Call back your customers with a single click on the web portal or in your CRM system. Thanks to integration with ArenimTel’s call center software, a single click on your customer’s number will initiate the call on your handset or in your ArenimTel Softphone client....
by Papp Hajnalka | Dec 20, 2020
If you wish to store your recorded calls in ArenimTel’s system for longer than 45 days, you can do just that using the archive storage feature. There is no time limit for archived storage (calls can be stored for up to 25 years). All archived calls are stored using...
by Papp Hajnalka | Dec 20, 2020
API’s allow for the automated query of call data in ArenimTel’s system without having to use the web portal. This way, the data provided by ArenimTel can be used easily in third-party applications. ArenimTel’s call center software provides access to a range of call...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s voice menu feature allows you to build custom voice menus. IVRs are commonly used for customer segmentation (e.g. press 1 for billing, press 2 for technical support, etc.). The IVR supports complex multi-layered menus (tree structure with sub-menus)....
by Papp Hajnalka | Nov 24, 2020
Using ArenimTel’s PC application, agents can set the result code (a.k.a. status or termination code) for each call on their computer computer following the call. The result codes available to the call center agent are pre-defined by the call center team leader and can...
