by Papp Hajnalka | Dec 20, 2020
Using text-to-spech technology, ArenimTel can read aloud text entered through its web portal. The function allows you to set custom or emergency announcements for your phone numbers (lines) at any time, letting you quickly react to changes to your business and keep...
by Papp Hajnalka | Dec 20, 2020
API’s allow for the automated query of call data in ArenimTel’s system without having to use the web portal. This way, the data provided by ArenimTel can be used easily in third-party applications. ArenimTel’s call center software provides access to a range of call...
by Papp Hajnalka | Nov 24, 2020
Once they are finished talking with the customer, your call center agents might need to do administrative work before taking or making the next call. This is exactly what ArenimTel’s after-call work feature is for. To indicate whether they are ready to take calls,...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software provides the option for multiple agents to share the same physical device – e.g. in different shifts – using their own extensions. To use this feature, multiple extensions can be logged into a single handset (in order to...
by Papp Hajnalka | Nov 24, 2020
ArenimTel’s customer service software allows your colleagues to work from home. The IP telephone handsets we provide and the Softphone desktop computer application we develop in-house all support remote work, given a properly managed network. Team leaders also need...
