Use ArenimTel’s missed call notifications function to get automated notifications via email whenever an inbound call remains unanswered.
Missed or unanswered calls can be viewed through the web portal and notifications can be sent by the system via email (similarly to voicemail notifications). You can assign multiple email addresses to a phone number or extension, so all colleagues within the relevant department (e.g. Customer Orders) can receive the notification.
Each notification contains the time of the missed call, the caller’s phone number (unless hidden), and the number / extension dialed. In case the caller’s phone number is found in ArenimTel’s central phonebook, the notification can also contain the caller’s name (name resolution using database, if it meets regulatory requirements).
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know
ATTENTION! Please consult your company’s attorney or Data Protection Officer about the application of the General Data Protection Regulation (GDPR), in effect since May 25, 2018. Our colleagues can also provide information about the GDPR’s implications on call centers – esp. on the recording of calls and the storage of voicemail messages.