If you are unable to answer an incoming call, ArenimTel’s PBX service allows the caller to leave a voicemail message (depending on your settings).
We send notifications about voicemail messages via email, which you can then listen to on the web portal. Multiple email addresses can be assigned to a voicemail account, thus all concerned colleagues can be notified about new messages (e.g. all members of the Sales team can receive notifications about new messages on the Sales hotline).
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
Due to new GDPR regulations effective May 25, 2018, we no longer attach voicemail messages to notification emails, but we do include the time and date of the message, the caller’s number (if their Caller ID hasn’t been blocked) and the number or extension called, as well as a direct link to the recorded message (in MP3 format). Clicking the link will take you directly to the web portal’s voicemail subpage, where you can play back and download the voicemail message (given sufficient privileges).