System Requirements
Technical requirements for a proper ArenimTel experience
✓ Internet connectivity for VoIP endpoints
✓ Internet access at the endpoint location
✓ Software versions
System Requirements
Technical requirements for a proper ArenimTel experience
✓ Internet connectivity for VoIP endpoints
✓ Internet access at the endpoint location
✓ Software versions
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
To ensure proper service functionality on VoIP endpoints, the internet connection at the endpoint’s site must satisfy the following technical requirements:
- Less than 1% IP packet loss between the customer’s IP endpoint and the ArenimTel service server
- Round Trip Delay of less than 80 ms between the customer’s IP endpoint and the ArenimTel service server
- Maximum of 25 IP hops between the customer’s IP endpoint and the ArenimTel service server
- A minimum of 100 kbit/s of guaranteed bandwidth is required per concurrent call between the Customer’s IP endpoint and the ArenimTel service server
Minimum network quality expectations to guarantee service quality:
- 0% IP packet loss between the customer’s IP endpoint and the ArenimTel service server
- Round Trip Delay of less than 50 ms between the customer’s IP endpoint and the ArenimTel service server
- Fewer than 15 IP hops between the customer’s IP endpoint and the ArenimTel service server
- At least 150 kbps guaranteed data throughput per concurrent call between the Customer’s IP endpoint and the ArenimTel service server
- Quality of Service (QoS) enabled network devices (routers, switches) across the full communication path
Supported software versions
The service provider supports certain operating systems and browsers for the correct functioning of the system’s modules and features. Modules and features may work on other versions; however, in such cases error reporting and bug fixes are not guaranteed. It is recommended to always use the latest available browser and operating system versions. Only the latest firmware version is supported.
- Supported browsers for the web portal and administrative interface and Dashboard (minimum versions)
- Google Chrome 98.0 or newer
- Microsoft Edge 108.0 or newer
- Mozilla Firefox 87.0 or newer
- Mozilla Firefox ESR 87.0 or newer
- Safari 15.3 or newer
- Opera 86 or newer
- Softphone application requirements for Windows. Minimum system requirements
- Windows 10 version 21H2 or newer (build 19044)
- Microsoft .NET 8 framework
- Microphone and speakers (USB headset recommended)
- Note: Older Windows versions (e.g. Windows 7 with .NET 4.7) may have been supported historically, but support is being phased out.
- Mobil Softphone client requirements for iOS and Android
- iOS 15 or newer
- Android 9 or newer. Note: Devices without official Google licensing cannot be reliably supported.
- Supported IP phone devices
- Yealink SIP T31G
- Yealink SIP T33G
- Yealink SIP T43U
- Yealink SIP T46U
- Yealink SIP T48U
- Yealink W73P
- Yealink W76P
- Note: Only the device models listed above are officially supported. Other devices may also work with the system; however, their configuration must be performed manually, and Arenim Technologies does not provide any warranty or guarantee regarding their correct operation. For IP phones, only the latest available firmware version is supported.