VoIP Network Diagnostics: Ensure the Best Possible Call Quality for Your Business
VoIP technology enables businesses to use the internet to handle phone calls. However, there are several important factors your company should pay attention to in order to ensure reliable operation and high call quality.
✓What is VoIP?
✓ What is required for VoIP technology to work properly?
✓ ArenimTel diagnostics tool
VoIP Network Diagnostics: Ensure the Best Possible Call Quality for Your Business
VoIP technology enables businesses to use the internet to handle phone calls. However, there are several important factors your company should pay attention to in order to ensure reliable operation and high call quality.
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What is required for VoIP technology to work properly?
We often say that VoIP technology only requires a laptop (or computer, or any smart device) and an internet connection. While this is true, excellent call quality and reliable voice communication require a high-quality internet connection.
What can you do to ensure VoIP works properly?
Whenever possible, connect your computer to the internet via a wired connection to achieve consistent service quality, as wireless networks generally offer less stability.
During working hours, avoid bandwidth-intensive activities that place heavy load on the network (such as YouTube streaming or downloading large files).
Ensure that only essential work-related devices are connected to your home or office network during business hours. Please avoid internet usage on smartphones, smart TVs, and other laptops or desktop computers that are not used for work.
Schedule software updates outside working hours to avoid unnecessary network load.
Slow internet performance may also be caused by insufficient bandwidth, so it is worth reviewing whether your current service plan and router are suitable for increased data traffic.
Always use the latest version of your softphone application and a high-quality headset, and make sure your colleagues are aware of this as well.
Noticed any issue?
If you feel that there may be a network-related problem, please contact our customer support team. They will provide you with our network diagnostics tool. After running the tool for at least one day, we analyze the generated log files or the logs from our own softphone to examine the network path between your environment and our servers and identify potential issues.
As part of the diagnostics process, we perform detailed analyses and provide our customers with graphical, tabular, and written feedback.
Based on these results, our experts can identify where the issue occurs within the network. In most cases, problems are caused by high packet loss or network latency, which are the two most critical factors affecting VoIP call quality.
Unfortunately, Arenim Technologies (like other software providers) has no direct control over these network conditions. However, having accurate diagnostic data makes it much easier for you to contact your system administrator or your internet or telephony service provider to resolve the issue effectively.
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VoIP network analysis – Frequently Asked Questions
Why is VoIP technology better than traditional telephony?
VoIP technology breaks voice into smaller data packets and transmits them over the internet. It is a more modern, faster, and future-proof solution compared to traditional telephony.
What affects the quality of VoIP calls?
The quality of VoIP calls mainly depends on the quality of the internet connection. Good internet quality – and therefore good VoIP call quality – is not determined by bandwidth alone. Packet loss and network latency between connection points play a much more significant role.
What can you do to achieve perfect VoIP calls?
To ensure optimal VoIP call quality, it is recommended to connect your computer to the network via a wired connection whenever possible, limit the number of devices connected via Wi-Fi, and avoid bandwidth-intensive activities and software updates during working hours or calls. Always use the latest version of your softphone application and a high-quality headset for calls.
What is VoIP?
VoIP (Voice over IP) is a technology that transmits voice over IP (Internet Protocol) networks. Unlike traditional telephony, which relies on physical phone lines, IP telephony enables users to make and receive calls over the internet using various devices such as smartphones, laptops, desktop computers, tablets, IP phones, and more.
Voice calls undergo several transformations in VoIP systems: sound is first converted into electrical signals and then into binary data, encoded, transmitted over the internet, and finally reconstructed at the destination. VoIP is a flexible and highly customizable solution that significantly expands communication possibilities while reducing call costs. Today, it has become an essential tool for businesses, especially in departments handling large call volumes such as customer service and sales.
What is the difference between VoIP and ToIP?
VoIP enables voice transmission over any private or public IP network using either wired connections (ADSL, fiber optic) or wireless connections (Wi-Fi, mobile networks, etc.).
ToIP (Telephony over IP), although based on VoIP technology, transmits voice only over local IP networks (LANs).
What is hosted VoIP?
Hosted or cloud-based VoIP is an IP telephony solution delivered online via servers. It does not require on-premise telephony infrastructure at a company’s location, making it easily accessible from anywhere using a laptop or smart device with an internet connection.
What is an IP phone?
An IP phone is a device that transmits voice using VoIP technology. It can take two main forms:
Hardware: A physical phone device that looks similar to a traditional phone but connects directly to an IP network.
Software: Also known as a softphone, this solution enables IP telephony via cloud services. No physical phone is required; all operations are handled through a computer interface using a headset with a microphone.
What is the difference between traditional telephony and IP telephony?
Traditional telephony uses the public switched telephone network (PSTN), where voice is transmitted as analog electrical signals over copper wires.
IP telephony uses VoIP technology and is not constrained by physical telephone network limitations. Voice is transmitted as digital data over IP networks.