Customer service and call center solutions from the cloud

PBX features

ArenimTel’s PBX service provides all the industry standard functions of a telephone exchange, the most important ones of which are listed below. If you are having difficulty finding or identifying a specific function or feature you’re looking for, our specialists are happy to help.

Customer Service features

ArenimTel’s feature-rich customer service components let you provide professional service and an outstanding experience to your customers. With ArenimTel, you can build anything from the simplest to the most complex solutions. If you are having difficulty finding or identifying a specific function or feature you’re looking for, our specialists are happy to help.

Call and Contact Center features

Build the call center or contact center solution that best suits your business using ArenimTel’s feature-rich platform. The below list provides a general overview of the main call and contact center features available from ArenimTel. To set up a solution that is best suited for your needs, we recommend you schedule a call with our specialists and try a live demo of ArenimTel.

Phone lines and traffic management

Use the telephone service provider and phone lines of your choice, and get the best rates and latest traffic management functions all in one place with ArenimTel. Our VoIP technology and IP trunk solutions allow you to keep your phone number, modernize your telephone infrastructure and optimize your phone costs.

Analytics and quality assurance

ArenimTel’s platform provides a whole suite of analytics tools that let you stay on top of your business. Our solution’s quality assurance features allow you to monitor and control your business’s performance and the quality of your service. In case of unique requirements, schedule a call with our specialists and we’ll help set up custom analytics tools and cover your quality assurance processes.

System integrations, API

ArenimTel offers a wealth of integration options. From the biggest names in the industry (SAP, Salesforce, IBM) to custom-made IT systems, ArenimTel provides a tested and proven interface and data connector option. If you want to find out whether ArenimTel can work with your systems, or you have special requirements, our specialists are happy to help.

Basic services

By subscribing to ArenimTel, you get access to our basic services. Whether you’re using a complex contact center solution or just a simple telephone exchange, you automatically get access to the following features and services.

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ArenimTel has a wealth of functions and features that can adequately address the challenges you’re trying to solve. Consult our specialists and let us solve your problem.

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ArenimTel has a wealth of functions and features that can adequately address the challenges you’re trying to solve. Consult our specialists and let us solve your problem.

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