Your business may require that you have real-time information about the performance of your PBX, call center, or agents. Our Dashboard solution allows you to put all these data on a single screen and display it on a smart TV.
ArenimTel’s Dashboard can be accessed using the smart TV’s built-in web browser. The real-time data displayed can be customized.
The Dashboard is also available for tablets, smartphones and PCs.
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Good to know!
The Dashboard can be customized. By default, it displays the following:
- number of callers in queues
- number of callers in calls
- number of missed calls
- longest current waiting time
- performance of call center agents (number of calls made and received, call time)