One call center software, endless options
100% modular solution for call centers with outstanding customer support
✓ 24/7 operation and guaranteed SLA | ✓ Excellent sound quality
✓ Monthly subscription fee, high return on investment
✓ Scalable | ✓ Advanced integration options | ✓ Award-winning development team
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
One call center software, endless options
100% modular solution for call centers with outstanding customer support
✓ 24/7 operation and guaranteed SLA
✓ Excellent sound quality
✓ Monthly subscription fee, high return on investment
✓ Scalable
✓ Advanced integration options
✓ Award-winning development team
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Choose a fully featured call center software from a Hungarian developer
ArenimTel call center software is a complete customer service system, a virtual call center built on VoIP technology – everything you need to operate your call center reliably, stably and efficiently, and provide your customers with personalized, high-quality call management service.
ArenimTel’s cloud-based call center software (SaaS) adapts to your everyday needs, and thanks to its modular structure and ability to accommodate custom development needs, it can easily follow your ever-changing business needs and processes, whatever industry your company operates in. It is a future-proof solution, you never have to think or stress about changing to another system again.
The ArenimTel Call Center system is a solution equipped with the most advanced call center features, and offers more than 100 functions. The most popular features among customer service agents are the greeting system, IVR, queuing and intelligent call distribution logic (ACD), callback request, missed call management, call recording, storage of recorded calls for any length of time, after-call work management (ACW), and home office support. Supervisors most often highlight the web-based administrative interface, the Dashboard, real-time statistics, and Big Data (BI) connection.
Would you like to try how ArenimTel works with your company?
We offer a 14-day trial – sign up now!
What is SaaS and why is it so popular?
SaaS stands for ‘Software as a Service’. It refers to a software that is available as a service, usually as part of a monthly subscription. The subscription fee depends on the features used and the number of users working with the software. The service provider operates, monitors and regularly updates the software and provides support for the use of the software against a subscription fee.
This solution is becoming increasingly popular thanks to its flexibility, scalability and financial predictability. The ArenimTel Call Center software is available as an SaaS service.
Good to know
What is SaaS and why is it so popular?
SaaS stands for ‘Software as a Service’. It refers to a software that is available as a service, usually as part of a monthly subscription. The subscription fee depends on the features used and the number of users working with the software. The service provider operates, monitors and regularly updates the software and provides support for the use of the software against a subscription fee.
This solution is becoming increasingly popular thanks to its flexibility, scalability and financial predictability. The ArenimTel Call Center software is available as an SaaS service.
Cloud-based call center software
What are the benefits of the ArenimTel virtual call center for your company?
A cloud-based call center program is an ideal, cost-effective solution for managing both your inbound phone calls and outbound call campaigns. It is a reliable tool for providing your customers with fast and professional service, whether your colleagues are using the system from the office, different company sites or from home.
The implementation of the ArenimTel intelligent call center system is extremely simple and does not require large investment. It can be integrated with your existing business management systems allowing you to manage your calls in the most efficient way. The system is supervised by our staff 24 hours a day, 7 days a week – there are no IT operational requirements for your company! It can be used with your existing phone numbers so you do not need to change your phone service provider. Regular and automatic software updates are provided for the call center software and are included in the monthly fee.
ArenimTel is an independent virtual call center solution
Integrates with all major telephone service providers
One of the biggest advantages of our cloud-based call center system is that you can use it with your existing phone numbers and you do not have to change your telephone service provider.
If your telephone service provider is not listed, please enquire about the ArenimTel connection options. We connect your customers.
We have 12 good reasons why you should implement a call center software
Do the following statements apply to you?
Replace your current telephone system with a cloud-based solution.
Your old-type telephone exchange is no longer technically supported, which affects your company badly.
It is slow and expensive to make the necessary changes to your current telephony solution, or it is not possible at all.
Orders are mostly taken over the phone at your company – you lose business when your customers cannot reach you by phone, and you also experience service outages with your current service provider.
Your company has grown to a size that requires you to introduce a customer service.
The market is highly competitive and you need to improve the quality of your services.
You need a solution that meets the legal requirements and guarantees complete data security.
You have no actual data on calls or the telephone performance of your colleagues.
Your current system does not support your staff in switching between office/home working environments.
Work does not run smoothly in your company’s customer service department because your current call center and company management (CRM/ERP) system cannot be integrated.
You are planning telephone sales campaigns but do not want to disclose your company’s customer database.
As customer complaints often occur in your company, it would be helpful to listen in on the phone conversations.
You are looking for a customer service solution for your webshop.
AImplementing ArenimTel Call Center software is easy and simple
Consult our experts! We will design and set up the best solution for your business.
The implementation of the ArenimTel Call Center software is carried out smoothly within the agreed deadline, with no data loss, full technical support from our staff and rapid training.
The best call center software is fully customizable to your business needs
Discover the ArenimTel virtual call center solution
Service for monthly fee
High return on investment (ROI)
You do not have to become an expert
Customizable to individual needs
Maximum data security
Integrated corporate management
Easy to use system
Flexible to customize
Increased productivity
Outstanding operational safetyThe ArenimTel customer support software is easy to operate and requires only an hour to learn how to use it
Everyone at your company can only benefit from it
The ArenimTel Call Center software is a customer service system designed to deliver an easy-to-use web-based administrative interface for your staff, making it easy and enjoyable to work with the software when answering and making calls. Based on our customers’ feedback, the use of ArenimTel call center software provides a great benefit to the company. Compared to other systems, the solution is easy to use and can be mastered in a few hours without a training session.
AThe virtual call center service of ArenimTel includes
Technical support
Our colleagues provide full technical support during the implementation ensuring a smooth transition without data loss.
Training courses for users
We provide your colleagues with training on how to use the administration interface. This is usually done online, a few days before the system is launched.
Expanding knowledge base
The video material on the ArenimTel customer portal helps your colleagues to get answers to their questions as they arise.
With ArenimTel Call Center software, you can successfully manage your calls, improve your call center efficiency and increase customer satisfaction in any industry – all at optimal cost. Using our system, your company can provide professional service and a personalized customer experience to your clients while delivering customer service.
ArenimTel guarantees to ensure quality, improve the customer service team’s performance indicators and reduce the rate of missed calls. All your employees will love it!
Can you imagine that your customer contact center staff will now contribute to your company’s revenue, and you will be able to see to what extent? Sign up for your 14-day trial today!
ArenimTel’s inbound call center software makes your company’s customer service incredibly efficient
Serve your customers with perfect sound quality as quickly as possible
Five-star customer service independent of opening hours
Your callers will be greeted by an automated greeting system, which manages different opening hours for each phone line.
You can segment your callers with queues or connect them to your colleagues according to different call distribution logic.
The ArenimTel Call Center software can be integrated with your company’s CRM system to provide advanced call distribution logic (e.g. preferred agent routing). With the IVR (Interactive Voice Response) feature, you can create a multi-level structure and with the text-to-speech feature, you can create a dynamic voice menu.
Outside working hours, your customers can be informed of the reason for the closure by an automated voice message, and the call will be forwarded to voicemail.
User-friendly interface, efficient customer service
With a single click, your colleagues can call back customers whose calls were previously unanswered. If your staff have administrative tasks to do after a call, they can indicate this by setting the after call work status.
With the customer satisfaction measurement feature, you can evaluate the performance of each phone call and of your operators handling the calls.
The call recording and recorded call archiving features available in the system meet the most stringent regulatory requirements regardless of the industry.
Clear, transparent customer service processes and operations
You can use the web interface to retrieve all the information related to your telephone exchange.
Thanks to the detailed call center statements, you can make data-driven decisions about your call center operations.
What does IVR mean in a call center environment?
The IVR system is an interactive – automated – voice menu and call management; a call center service that makes customer service operations more efficient by managing customer traffic over the phone. With the implementation of a well-designed, customer-focused IVR system, your incoming calls are automatically distributed to your staff.
Your customers’ time in queues is reduced and they can request a callback from your colleagues, so your business misses fewer calls. Your customers can use their own telephone set to get through to the right person in your company faster. Customer service will be faster, and as a result, your business can increase customer satisfaction and generate more revenue.
Good to know
What does IVR mean in a call center environment?
The IVR system is an interactive – automated – voice menu and call management; a call center service that makes customer service operations more efficient by managing customer traffic over the phone. With the implementation of a well-designed, customer-focused IVR system, your incoming calls are automatically distributed to your staff.
Your customers’ time in queues is reduced and they can request a callback from your colleagues, so your business misses fewer calls. Your customers can use their own telephone set to get through to the right person in your company faster. Customer service will be faster, and as a result, your business can increase customer satisfaction and generate more revenue.
ArenimTel’s inbound call center software makes your company’s customer service incredibly efficient
Serve your customers with perfect sound quality as quickly as possible
Five-star customer service independent of opening hours
Your callers will be greeted by an automated greeting system, which manages different opening hours for each phone line.
You can segment your callers with queues or connect them to your colleagues according to different call distribution logic.
The ArenimTel Call Center software can be integrated with your company’s CRM system to provide advanced call distribution logic (e.g. preferred agent routing). With the IVR (Interactive Voice Response) feature, you can create a multi-level structure and with the text-to-speech feature, you can create a dynamic voice menu.
Outside working hours, your customers can be informed of the reason for the closure by an automated voice message, and the call will be forwarded to voicemail.
User-friendly interface, efficient customer service
With a single click, your colleagues can call back customers whose calls were previously unanswered. If your staff have administrative tasks to do after a call, they can indicate this by setting the after call work status.
With the customer satisfaction measurement feature, you can evaluate the performance of each phone call and of your operators handling the calls.
The call recording and recorded call archiving features available in the system meet the most stringent regulatory requirements regardless of the industry.
Clear, transparent customer service processes and operations
You can use the web interface to retrieve all the information related to your telephone exchange.
Thanks to the detailed call center statements, you can make data-driven decisions about your call center operations.
What does IVR mean in a call center environment?
The IVR system is an interactive – automated – voice menu and call management; a call center service that makes customer service operations more efficient by managing customer traffic over the phone. With the implementation of a well-designed, customer-focused IVR system, your incoming calls are automatically distributed to your staff.
Your customers’ time in queues is reduced and they can request a callback from your colleagues, so your business misses fewer calls. Your customers can use their own telephone set to get through to the right person in your company faster. Customer service will be faster, and as a result, your business can increase customer satisfaction and generate more revenue.
Good to know
What does IVR mean in a call center environment?
The IVR system is an interactive – automated – voice menu and call management; a call center service that makes customer service operations more efficient by managing customer traffic over the phone. With the implementation of a well-designed, customer-focused IVR system, your incoming calls are automatically distributed to your staff.
Your customers’ time in queues is reduced and they can request a callback from your colleagues, so your business misses fewer calls. Your customers can use their own telephone set to get through to the right person in your company faster. Customer service will be faster, and as a result, your business can increase customer satisfaction and generate more revenue.
The most popular features of the ArenimTel call center
Google’s data shows which call center features are the most in-demand in 2023. Of course, you can find them all in ArenimTel Call Center software.
The intelligent ArenimTel Call Center software integrates with any business management system
At ArenimTel, we believe that the most effective way to manage customers is through processes driven by CRM/ERP systems. That is why we have developed our call center software to integrate with most of these business management systems through API connectivity.
Our integration references: SAP, Microsoft Dynamics, Salesforce, MiniCRM, Sugar CRM, Zendesk, JIRA, TopDesk, Cherwell, WebFlow, SEC, DentAdmin, Dental 4, Automaster, MegaSoft, TurboSoft, cDMS, InfoMátrix, Magento, ShopRenter, Unas, Oracle, SQL, LDAP etc.
The ArenimTel Call Center software is 100% modular, so each of our customers uses only those of the hundreds of available features that they really need to complete their processes. Whether it be a real-time dashboard, customer satisfaction measurement or workflow automation. The modules already in use can, of course, be expanded at any time and combined with additional features of the virtual call center program.
Make data-driven decisions about your customer service operations based on real-time and historical call center analytics
Optimize your customer service processes with ArenimTel Call Center software reports
The operation of a call center cannot be assessed and organized solely on the basis of the number of incoming calls. The ArenimTel online call center software provides the call center manager with a wide range of statistics and reports that provide accurate information about the operation of the call center and the efficiency of its staff.
The call center statistics available in the system are designed to provide clear and easy-to-process data on effectiveness – whether it be individual performance or the overall customer service operation.
Thanks to the statistical data available in the ArenimTel customer service system, it is possible to draw solid conclusions about the operation and make adjustments accordingly in the area of resource planning or work organization after only a few weeks of use.
The most popular call center software reports are call log reports, call summaries, call distribution reports and missed call statistics. ArenimTel call center software can also be used to meet your company’s specific reporting needs.
ArenimTel provides the highest level of security for your customer service
Your organization can serve its customers safely 365 days a year, which we can guarantee both legally and financially.
The ArenimTel Call Center software is a professionally designed, multi-location solution hosted in a high-availability data park. All access is encrypted and authenticated to ensure system security.
The central server environment hosted by ArenimTel is a system with the most advanced security and monitoring. With security as a top priority, all system data is stored in encrypted form and all administrative processes are designed to the highest security standards.
The ArenimTel call center service includes 24-hour system monitoring, regular backups and technical customer support. Our server parks are located exclusively in the EU.
We can guarantee
The security of data storage
Recorded and archived calls are stored in a secure place accessible only to the customer. To prevent unauthorized access and to ensure the security of the system, all accesses are identified and logged.
The security of data access
Access levels can be individually configured for Call Center operators. The information that each employee can access can be defined by job title.
The security between endpoint and center
If two parties are having a conversation on the ArenimTel system, it cannot be accessed by a third party without authorization. Calls between users’ devices and the call center are made over an encrypted channel.
The encryption of phone calls
The secure call center solution from ArenimTel’s development team enables the customers using our call center software to make their calls over encrypted voice and video channels.
Safe and secure operation first and foremost
ArenimTel’s secure operations are clearly demonstrated not only by its GDPR compatibility and the fact that it is a call center service that meets consumer protection requirements, but also by its compliance with MIFID II, which summarizes the operational requirements for investment service providers.
At the forefront of customer relationship solutions for more than 15 years
Our service is developed and improved on the basis of our customers’ feedback.
Arenim Technologies Kft. is a company specialized in call center development. Our development team and software solutions have won some of the most prestigious industry awards in the B2B and SaaS sectors, and our founders were named among Europe’s most prominent innovators of the modern era by the Financial Times.
We owe our recognition to our dedication and our clients. Our goal is to provide a value-added, fast-return customer service solution for the Hungarian SME sector in line with our clients’ needs. Therefore, we develop our call center software on the basis of our clients’ feedback, in order to perfectly adapt it to their business processes.
The ArenimTel Call Center software is an innovative way of delivering excellent service by customer service teams, and its operation is invisible in the life of companies.
Our experts have excellent references in the fields of trade and e-commerce, healthcare, tech/fintech, IT services, logistics and public administration. Do not hesitate to contact us for more details.
years
users
calls
We help you with free consultation; you do not need to become an expert!
Call Center Software – Frequently Asked Questions
What is a call center?
A call center is a software that allows you to manage your company's calls while providing a personalized service to your customers. It offers a range of integration options (e.g. with your CRM system), and enables flexible switching between office and home working environments. It delivers a high return on investment for your business and adds value to your customer service.
What is the difference between a call center and a call center?
A company's call center is the customer service department where phone calls are handled, but it is also referred to as the software used for customer contact management. It provides your company with a number of features, such as IVR, queues and call distribution logic (ACD), missed call management, call recording, after-call work (ACW), home office support, web-based administrative interface, Dashboard, and real-time statistics.
How much does the call center software cost?
ArenimTel Call Center is 100% customizable. The subscription fee depends on your company's actual needs, the features used and the number of employees using the program. This means that you are not forced to make compromises as with other providers' package offers. Our solution is future-proof and your costs can always be kept at an optimal level. We can help with expert advice; do not hesitate to contact us.
What makes the best call center software?
The most efficient way to manage your customers is through processes driven by CRM/ERP systems. Therefore, our solution is developed to integrate with most ERP systems through API connectivity. Thanks to its modular structure, you only need to use the features you really need. However, you can add additional features at any time to cover your processes.
What is a contact center?
The contact center technology solution allows you to manage multiple communication channels (phone, email, SMS, chat, social networks) in a single system. Its use is optimal for businesses managing a large number of customers: the contact center makes the entire customer service operation transparent and measurable, thus enabling data-driven decision-making for the management.
What is the difference between a call center and a contact center?
In a call center, you can manage your phone calls, while in a contact center, you can manage all your communication channels (calls, email, chat, social media) in one place. ArenimTel's Call Center solution can be integrated with your other proven tools, CRM systems and statistics through an API connectivity. All your colleagues working on the phone will love its functionality. Choose the best of everything!
What does ACD mean in a call center?
ACD - Automatic Call Distribution - means automatic distribution of incoming calls according to predefined rules and call distribution logic. It is an intelligent call routing system that routes your calls to the operator best suited to resolve your customers' problems as quickly as possible, thereby improving call center efficiency and customer satisfaction.
What does NCH mean in a call center?
NCH, which stands for Number of Calls Handled, is the number of calls handled in the call center. The ArenimTel Call Center software generates various reports from the data of all calls generated in the system, as well as from the operation of other parts of the system, which can be further narrowed down using filters. The calls handled can be examined in aggregate, by extension, and for specific time periods.
Can I send text messages through a call center program?
The ArenimTel call center program allows you to send and receive SMS messages through the customer portal interface. You can send your messages both nationally and internationally, automate them and control them with different events. The system can also send bulk SMS and text messages - reach your customers with the right message at the right time, increase your conversions and efficiency.
Professional call center service with constant support rofi call center
With us, everyone is a VIP, but don not believe us, believe the companies that have been using ArenimTel Call Center software for years. An interview with Grantis’ Customer Service Manager reveals what it is like to work with the ArenimTel team on a day-to-day basis.
