Call and Contact Center software from ArenimTel

Helit’s business strongly relies on accepting daily orders via phone. The failure of their old phone system resulted in significant loss of revenue.

By adopting ArenimTel, Helit has ensured the stable and reliable operation of its customer service, which accepts incoming orders. Besides providing high availability, ArenimTel’s system also allows for emergency call forwarding, meaning in case of a system failure, or an outage of electricity or internet service on Helit’s premises, incoming calls are automatically forwarded to employees’ mobile phones, thus the company never becomes unreachable.

We have connected the mobile phones of employees who are frequently out in the field to the call center, meaning they can take customer calls even when they are not in the office. We have done so ensuring that such calls are included in the call statistics.

Furthermore, Helit wanted to make the performance of individual agents measurable. This was made possible using ArenimTel’s advanced statistics function, providing a means to measure the effectiveness of phone sales.

Tresorit is a dynamically growing startup company that does outbound sales calls in numerous international markets. The company needed a call center solution that could keep up with its fast growth and could easily be customized at any time according to its constantly changing needs.

Thanks to its cloud-based architecture, ArenimTel can be scaled dynamically and without need for investment, allowing Tresorit to always customize the solution to its current size and organizational needs. Besides providing customer service, the company also makes outbound sales calls to numerous countries in the world, therefore they needed a solution that could handle outbound calls as well as inbound ones.

A key advantage of the system is that, due to the VoIP technology used by ArenimTel, it is cheaper to make and receive international calls, possibly resulting in significant savings on cost: incoming calls can be received at the company’s headquarters in Hungary without connection fees and other extra costs, but outbound calls to foreign countries can be made at very favorable local rates.

In order to facilitate the work of sales representatives, we carry out integration with SalesForce, making it possible to make one-click calls and to overview client data during calls. Moreover, the performance of individual sales reps has also become measurable: the amount of time spent in calls, and whether missed calls were returned, with the additional possibility to listen in on calls, facilitating quality assurance.

As a licensed payment service provider, Barion must comply with the strict regulations set by the Hungarian Central Bank. This is why they switched to ArenimTel.

ArenimTel’s cloud-based architecture provides high availability and reliability, so Barion’s customer service hotline no longer suffers from outages. In addition, the system automatically handles opening hours, saving customers who call late from having to wait unnecessarily. All this has vastly improved the quality of the company’s customer service.

As a payment service provider, Barion not only has to comply with the stipulations of the EU’s data protection regulation (GDRP), but also with the requirements set by the Hungarian National Bank. They therefore needed a solution that allowed calls to be recorded and stored – features provided by ArenimTel.

In order to better service its customers, ShopRenter wanted to replace its old system and improve its processes.

We provide a complete inbound call center solution to ShopRenter and all their incoming calls go through ArenimTel’s system. Our cloud-based technology provides them a high-quality, reliable service that can be dynamically customized according to their needs at any time. ShopRenter uses ArenimTel’s advanced statistical and reporting functions. The performance of their customer service has thus become measurable, helping them in better organizing their internal processes. Thanks to all this, ShopRenter provides top-notch service and experience to its customers.