Software solutions for customer service and call centers


Tell us your business requirements and we will come up with the ideal customer service and call center solution that best fits your business. Due to its high degree of customizability, ArenimTel can easily be tailored to your needs at any time – all while offering affordable prices and failsafe operation.

All-round
Call Center functions
Routing, ACD
Group calls
Dashboard
Real-time statistics
Web portal
Online management interface
Intelligent call management
Phone-based process management
Softphone
Phone client for computers
Complex reports
Detailed statistics
Call recording
Archiving
CRM and ERP
integration

References

 

ArenimTel - Referenciák - KPMG
ArenimTel - Referenciák - Ingatlan.com
ArenimTel - Referenciák - GRoby
ArenimTel - Referenciák - Julius K9
ArenimTel - Referenciák - Affidea
ArenimTel - Referenciák - Synlab
ArenimTel - Referenciák - Revolution
ArenimTel - Referenciák - Mobil-engine
ArenimTel - Referenciák - Microsec
ArenimTel - Referenciák - Magyar Mikrohitelező Zrt.
ArenimTel - Referenciák - Lumenet
ArenimTel - Referenciák - Implant-Center
ArenimTel - Referenciák - Hold Alapkezelő
ArenimTel - Referenciák - HÁDA
ArenimTel - Referenciák - Grantis
ArenimTel - Referenciák - Fotológus
ArenimTel - Referenciák - EuroDent
ArenimTel - Referenciák - Alinda.hu
ArenimTel - Referenciák - 4ig
ArenimTel - Referenciák - Xapt
ArenimTel - Referenciák - Tresorit
ArenimTel - Referenciák - Speedshop
ArenimTel - Referenciák - ShopRenter
ArenimTel - Referenciák - Raiker
ArenimTel - Referenciák - Netrisk
ArenimTel - Referenciák - Libri-Bookline
ArenimTel - Referenciák - Helia-D
ArenimTel - Referenciák - Dumaszínház
ArenimTel - Referenciák - Dressa
ArenimTel - Referenciák - Dr. Orto
ArenimTel - Referenciák - Benu
ArenimTel - Referenciák - Bauhaus
ArenimTel - Referenciák - Barion
ArenimTel - Referenciák - PlayersRoom
ArenimTel - Referenciák - Electrolux
ArenimTel - Referenciák - Mini CRM

We’re all about customer experience


With our innovative call center and customer service software and telephony solutions, we are committed to always providing the best customer experience that meets our customers’ needs.

Flexible pricing
“Pay as you go”
Easy
customization
Fast
integration

No two businesses are the same


ArenimTel adapts to your needs

Let your imagination run free​


Picture the dream telephone system for your company

We’ll help you make it a reality. Using our technology and expertise, you can optimize your customer service or introduce new telephone-based assistive services without changing your existing business processes. Anything you can think of in terms of telephony solutions, we can deliver to you! Request a consultation with one of our specialists and we’ll find out how to turn your ideas into reality.

Call Center software from the cloud | ArenimTel
Call Center software online management platform | ArenimTel

Stay in control​


Anytime, anywhere

  • Web portal for easy management, in multiple languages
  • Reliable and secure access
  • Call recording, quality assurance, activity monitoring
  • Built-in analytics, or even custom-built reports

Have complex needs?


Take a look at ArenimTel’s PBX and call center solutions.

PBX software
All thing telephony and traffic management

Customer Service software
User experience and efficiency boost

Call and Contact Center software
Customer support through all possible channels

Complex Call Center, Customer Service and PBX software from the cloud | ArenimTel

Success Stories


Where ArenimTel has already proven itself

helit Helit is a market leader in the wholesale of frozen food.
HUF 10+ bn revenue
300+ employees
Helit
THE CHALLENGE

Helit’s business strongly relies on accepting daily orders via phone. The failure of their old phone system resulted in significant loss of revenue.

THE SOLUTION

By adopting ArenimTel, Helit has ensured the stable and reliable operation of its customer service, which accepts incoming orders. Besides providing high availability, ArenimTel’s system also allows for emergency call forwarding, meaning in case of a system failure, or an outage of electricity or internet service on Helit’s premises, incoming calls are automatically forwarded to employees’ mobile phones, thus the company never becomes unreachable.

We have connected the mobile phones of employees who are frequently out in the field to the call center, meaning they can take customer calls even when they are not in the office. We have done so ensuring that such calls are included in the call statistics.

Furthermore, Helit wanted to make the performance of individual agents measurable. This was made possible using ArenimTel’s advanced statistics function, providing a means to measure the effectiveness of phone sales.

"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."

Diána Bácsik - COO

shoprenter ShopRenter is Hungary’s largest e-commerce platform company.
HUF 444 mn revenue
34 employees
ShopRenter
THE CHALLENGE

In order to better service its customers, ShopRenter wanted to replace its old system and improve its processes.

THE SOLUTION

We provide a complete inbound call center solution to ShopRenter, all their incoming calls go through ArenimTel’s system. Our cloud-based technology provides them a high-quality and reliable service that can be dynamically customized according to their needs at any time. ShopRenter uses ArenimTel’s advanced statistical and reporting functions. The performance of their customer service has thus become measurable, helping them in better organizing their internal processes. Thanks to all this, ShopRenter provides top-notch service and experience to its customers.

"ArenimTel has opened up new opportunities for us. We feel we made the right choice."

Renáta Ádám - Head of Customer Service

minicrm MiniCRM is Hungary’s market-leading customer relationship management solution – an all-knowing assistant that keeps track of your tasks, deadlines and all sorts of data about your customers and leads.
HUF 500 mn revenue
30+ employees
MiniCRM
THE CHALLENGE

MiniCRM needed a solution for its customer support line that would aid them in their quality assurance efforts and enable them to measure performance. Integration with MiniCRM’s system was a given.

THE SOLUTION

MiniCRM is a strongly performance-driven organization, therefore they needed a call center that would enable quality assurance and performance tracking in their customer support. They have chosen ArenimTel, as the system’s call recording, listen-in and statistical functions completely satisfy these needs.

Thanks to the integration, ArenimTel and MiniCRM work together in perfect harmony. Thus, the CRM can not only get real-time reports on missed calls, but can also assign tasks to them automatically.

What’s more, this integration is also available to every customer of MiniCRM, who can now set up their own professional sales and customer support operations faster, cheaper and more easily than ever before.

"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."

Norbert Leskó - CEO

barion Barion is one of Hungary’s most well-known and fastest-growing online payment service providers.
HUF 100 mn revenue
26 employees
Barion
THE CHALLENGE

As a licensed payment service provider, Barion must comply with the strict regulations set by the Hungarian Central Bank. This is why they switched to ArenimTel.

THE SOLUTION

ArenimTel’s cloud-based architecture provides high availability and redundancy, thanks to which Barion’s customer service hotline no longer suffers from outages. In addition, the system automatically handles opening hours, saving customers who call late from having to wait unnecessarily. All this has vastly improved the quality of the company’s customer service.

As a payment service provider, Barion not only has to comply with the stipulations of the EU’s data protection regulation (GDRP), but also with the requirements set by the Hungarian National Bank. They therefore needed a solution that allowed calls to be recorded and stored – features provided by ArenimTel.

"ArenimTel’s one-of-a-kind call center solution helps us ensure that our customer service complies with the strict requirements of the Hungarian National Bank."

Tamás Bíró - CEO

dr-orto Market-leading manufacturer and vendor of therapeutic appliances
HUF 1+ bn revenue
50+ employees
Dr. Orto
THE CHALLENGE

Dr Orto’s old phone system could no longer be updated to meet the company’s changing needs. A solution was sought that was easy to deploy, more flexible and functionally richer, while complying with strict legal requirements.

THE SOLUTION

Dr Orto wanted for its phone-based appointment scheduling system a call center solution that it could customize according to its own needs without having to introduce organizational changes. ArenimTel’s cloud-based solution proved to be perfect for this.

As the limitations of the old system had been reached, the switch to the new one had to be fast while keeping the existing phone numbers. This was not a problem, as ArenimTel can be used without switching to a new telephone service provider or investing in expensive PBX equipment – only compatible phones needed to be installed.

Dr Orto also wanted to start measuring the traffic of its customer service line and the performance of individual agents. ArenimTel provided the perfect solution to this, as the system offers built-in statistical and reporting functions out of the box, available through an online portal.

Another important point of consideration was that, as a healthcare service provider, Dr Orto needed to comply with strict regulatory requirements. ArenimTel’s call center service is GDPR compliant, and we always support our customers in making sure their customer service line complies with the law.

"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."

Anikó Klausz - Head of Customer Service

tresorit Award-winning cloud storage provider with a special focus on security.
HUF 500+ mn revenue
80+ employees
Tresorit
THE CHALLENGE

Tresorit is a dynamically growing startup company that does outbound sales calls in numerous international markets. The company needed a call center solution that could keep up with its fast growth and could easily be customized at any time according to its constantly changing needs.

THE SOLUTION

Thanks to its cloud-based architecture, ArenimTel be scaled dynamically and without need for investment, allowing Tresorit to always customize the solution to its current size and organizational needs. Besides providing customer service, the company also makes outbound sales calls to numerous countries in the world, therefore they needed a solution that could handle outbound calls besides inbound ones.

A key advantage of the system is that, due to the VoIP technology used by ArenimTel, it is cheaper to make and receive international calls, possibly resulting in significant savings on cost. On the one hand, incoming calls can be received at the company’s headquarters in Hungary without connection fees and other extra costs; on the other hand, outbound calls to foreign countries can be made at very favorable local rates.

In order to facilitate the work of sales representatives, we have carried out integration with SalesForce, making it possible to make one-click calls and to overview client data during calls. Moreover, the performance of individual sales reps has also become measurable: the amount of time spent in calls, and whether missed calls were returned, with the additional possibility to listen in on calls, facilitating quality assurance.

"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."

István Lám - CEO

ArenimTel - Rólunk mondták - Forbes

"They have developed their services the way it's written in the book: based on customer feedback."

ArenimTel - Rólunk mondták - HVG.hu

"They are among the best in the cloud business in Hungary."

ArenimTel - Rólunk mondták - Origo

"A major advantage of these systems is that their operation requires minimal resources."

ArenimTel - Rólunk mondták - Computerworld

"Professional call center for SMEs."

ArenimTel - Rólunk mondták - HWSW

"There's nothing quite like honest craftsmanship."

Looking for reliable phone or call center software?

Contact us and we’ll help you find the right solution.

Tell us your needs and one of our specialists will contact you soon to work out a solution that best works for you.

Call Center software with references | ArenimTel

Learn more about our services


Customer Service
software

Maximize your customers' satisfaction simply and cost-effective, with ArenimTel Customer Service software.

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PBX IP PBX

Get a complete PBX service from voice menu to the call recording with ArenimTel cloud-based telephone exchange.

Learn more

Call Center
software

Take the opportunity to serve your customers the most efficiently and keep your colleagues motivated with ArenimTel Call Center software.

Learn more