ArenimTel Call Center Software for the Best Customer Experience


The Perfect Choice for Customer-Focused Businesses

Our technology and developer teams have been recognized with numerous awards, and our founders have been selected and promoted as Europe’s most important contemporary innovators by Financial Times.

Full-featured and 100% Customizable Call Center Solution


We design and implement a service tailored to your business’ everyday needs

Monthly subscription

Guaranteed SLA, 24/7 operation, software updates, outstanding customer support

High Return on Investment (ROI)

Professional consultancy for the development of a call center tailored to existing business processes

No need to become an expert

Seamless deployment without data loss, with complete technical support and a short learning curve

Customizable for individual needs

Custom-developed source code without development limitations

Maximum data security

Full legal compliance with GDPR, customer protection and industry-specific regulations

Integrated enterprise management

Big Data (BI) connection for internal reports

Ease of use

Flexible resource planning and work organization, complete privilege management

Flexible setup

Modular, scalable system

Increased productivity

Advanced integration options, automated work processes

Outstanding service continuity

Exceeds the reliability of on-site systems

Higher Expectations for Customer Support Teams


Does your current operation meet your customers’ changing demands?

We lose business when our customers can’t reach us via phone.

We cannot currently enable our colleagues to work from home.

We have no way of measuring colleagues’ performance when working from home.

Our customers aren’t completely happy with our customer support.

We have other issues.

Higher Expectations for Customer Support Teams


Does your current operation meet your customers’ changing demands?

We lose business when our customers can’t reach us via phone.

We cannot currently enable our colleagues to work from home.

We have no way of measuring colleagues’ performance when working from home.

Our customers aren’t completely happy with our customer support.

We have other issues.

Constantly Adapting to Your Needs, Meeting Customers’ Changing Demands


Thanks to its modular structure and customizable parameters, ArenimTel can be quickly tailored to your needs at any time.

Future-Proof Technology

Replace your on-site PBX with ArenimTel’s bleeding-edge technology and never lose a call again.

100%
Budget-Friendly

ArenimTel’s monthly subscription model forgoes the need for considerable upfront investment in installing and maintaining a PBX.

Universal
Access

Home office? Not a problem! ArenimTel allows you to track and measure your call center agents’ work even when they’re working from home.

Delightful Experience

ArenimTel provides both your customers and your colleagues an outstanding experience.

Measurable Performance

ArenimTel provides advanced capabilities to show you how your phone channel contributes to your company’s growth.

Future-Proof Technology

Replace your on-site PBX with ArenimTel’s bleeding-edge technology and never lose a call again.

100% Budget-Friendly

ArenimTel’s monthly subscription model forgoes the need for considerable upfront investment in installing and maintaining a PBX.

Universal Access

Home office? Not a problem! ArenimTel allows you to track and measure your call center agents’ work even when they’re working from home.

Delightful Experience

ArenimTel provides both your customers and your colleagues an outstanding experience.

Measurable Performance

ArenimTel provides advanced capabilities to show you how your phone channel contributes to your company’s growth.

Customer-Centric Businesses Rely on ArenimTel’s Service


ArenimTel constantly provides added value – Success Stories

minicrm MiniCRM is Hungary’s market-leading customer relationship management solution – an all-knowing assistant that keeps track of your tasks, deadlines and all sorts of data about your customers and leads.
HUF 500 mn revenue
30+ employees
MiniCRM
THE CHALLENGE

MiniCRM needed a solution for its customer support line that would aid them in their quality assurance efforts and enable them to measure performance. Integration with MiniCRM’s system was a given.

THE SOLUTION

MiniCRM is a strongly performance-driven organization, therefore they needed a call center that would enable quality assurance and performance tracking in their customer support. They have chosen ArenimTel for their system’s call recording, listen-in and statistical functions usage to completely satisfy these needs.

Thanks to the integration, ArenimTel and MiniCRM work together in perfect harmony. Thus, the CRM can get not only real-time reports on missed calls, but can also assign tasks to them automatically.

What’s more, this integration is also available to every customer of MiniCRM, who can now set up their own professional sales and customer support operations faster, cheaper and more easily than ever before.

"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."

Norbert Leskó - CEO

shoprenter ShopRenter is Hungary’s largest e-commerce platform company.
HUF 444 mn revenue
34 employees
ShopRenter
THE CHALLENGE

In order to better service its customers, ShopRenter wanted to replace its old system and improve its processes.

THE SOLUTION

We provide a complete inbound call center solution to ShopRenter and all their incoming calls go through ArenimTel’s system. Our cloud-based technology provides them a high-quality, reliable service that can be dynamically customized according to their needs at any time. ShopRenter uses ArenimTel’s advanced statistical and reporting functions. The performance of their customer service has thus become measurable, helping them in better organizing their internal processes. Thanks to all this, ShopRenter provides top-notch service and experience to its customers.

"ArenimTel has opened up new opportunities for us. We feel we made the right choice."

Renáta Ádám - Head of Customer Service

tresorit Award-winning cloud storage provider with a special focus on security.
HUF 500+ mn revenue
80+ employees
Tresorit
THE CHALLENGE

Tresorit is a dynamically growing startup company that does outbound sales calls in numerous international markets. The company needed a call center solution that could keep up with its fast growth and could easily be customized at any time according to its constantly changing needs.

THE SOLUTION

Thanks to its cloud-based architecture, ArenimTel can be scaled dynamically and without need for investment, allowing Tresorit to always customize the solution to its current size and organizational needs. Besides providing customer service, the company also makes outbound sales calls to numerous countries in the world, therefore they needed a solution that could handle outbound calls as well as inbound ones.

A key advantage of the system is that, due to the VoIP technology used by ArenimTel, it is cheaper to make and receive international calls, possibly resulting in significant savings on cost: incoming calls can be received at the company’s headquarters in Hungary without connection fees and other extra costs, but outbound calls to foreign countries can be made at very favorable local rates.

In order to facilitate the work of sales representatives, we carry out integration with SalesForce, making it possible to make one-click calls and to overview client data during calls. Moreover, the performance of individual sales reps has also become measurable: the amount of time spent in calls, and whether missed calls were returned, with the additional possibility to listen in on calls, facilitating quality assurance.

"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."

István Lám - CEO

dr-orto Market-leading manufacturer and vendor of therapeutic appliances
HUF 1+ bn revenue
50+ employees
Dr. Orto
THE CHALLENGE

Dr Orto’s old phone system could no longer be updated to meet the company’s changing needs. A solution was sought that was easy to deploy, more flexible and functionally richer, while complying with strict legal requirements.

THE SOLUTION

Dr Orto wanted for its phone-based appointment scheduling system a call center solution that it could customize according to its own needs without having to introduce organizational changes. ArenimTel’s cloud-based solution proved to be perfect for this.

As the limitations of the old system had been reached, the switch to the new one had to be fast while keeping the existing phone numbers. This was not a problem because ArenimTel can be used without switching to a new telephone service provider or investing in expensive PBX equipment – only compatible phones needed to be installed.

Dr Orto also wanted to start measuring the traffic of its customer service line and the performance of individual agents. ArenimTel provided the perfect solution to this, as the system offers built-in statistical and reporting functions out of the box, available through an online portal.

Another important point of consideration was that, as a healthcare service provider, Dr Orto needed to comply with strict regulatory requirements. ArenimTel’s call center service is GDPR compliant, and we always support our customers in making sure their customer service line complies with the law.

"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."

Anikó Klausz - Head of Customer Service

barion Barion is one of Hungary’s most well-known and fastest-growing online payment service providers.
HUF 100 mn revenue
26 employees
Barion
THE CHALLENGE

As a licensed payment service provider, Barion must comply with the strict regulations set by the Hungarian Central Bank. This is why they switched to ArenimTel.

THE SOLUTION

ArenimTel’s cloud-based architecture provides high availability and reliability, so Barion’s customer service hotline no longer suffers from outages. In addition, the system automatically handles opening hours, saving customers who call late from having to wait unnecessarily. All this has vastly improved the quality of the company’s customer service.

As a payment service provider, Barion not only has to comply with the stipulations of the EU’s data protection regulation (GDRP), but also with the requirements set by the Hungarian National Bank. They therefore needed a solution that allowed calls to be recorded and stored – features provided by ArenimTel.

"ArenimTel’s one-of-a-kind call center solution helps us ensure that our customer service complies with the strict requirements of the Hungarian National Bank."

Tamás Bíró - CEO

helit Helit is a market leader in the wholesale of frozen food.
HUF 10+ bn revenue
300+ employees
Helit
THE CHALLENGE

Helit’s business strongly relies on accepting daily orders via phone. The failure of their old phone system resulted in significant loss of revenue.

THE SOLUTION

By adopting ArenimTel, Helit has ensured the stable and reliable operation of its customer service, which accepts incoming orders. Besides providing high availability, ArenimTel’s system also allows for emergency call forwarding, meaning in case of a system failure, or an outage of electricity or internet service on Helit’s premises, incoming calls are automatically forwarded to employees’ mobile phones, thus the company never becomes unreachable.

We have connected the mobile phones of employees who are frequently out in the field to the call center, meaning they can take customer calls even when they are not in the office. We have done so ensuring that such calls are included in the call statistics.

Furthermore, Helit wanted to make the performance of individual agents measurable. This was made possible using ArenimTel’s advanced statistics function, providing a means to measure the effectiveness of phone sales.

"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."

Diána Bácsik - COO

The ArenimTel Call Center Offers High ROI


Your success is our target

Increased Productivity

Higher
Revenue

Great Customer Experience

Increased Productivity

Higher Revenue

Great Customer Experience

Experience the benefits of our solution!


Contact us, and we will design and implement your ArenimTel Call Center.

Call Center és Ügyfélszolgálati szoftver referenciákkal | ArenimTel

During a consultation, we will assess your current customer management system and identify together what you would like to do better in the future. We formulate the options that best suit to your identified business’ needs and processes and their expected benefits.

Discover Our Solution!


 

Discover Our Solution!


Call Center Software from the Cloud

We design and set up a customer support solution tailored to your business’ everyday needs.

Integrations and Automation

Salesforce, MiniCRM, Webflow, TopDesk

Fully automatable workflow

Screen Sharing for Online Customer Support

Analytics and Reports

Transparent, real-time statistics

User-friendly dashboard

Big Data connection for internal reports (BI)

Work from Anywhere

Maximum data security, 100% GDPR compliance

Advanced online management portal

Softphone client, mobile client

Ease of Use

Deployment with end-to-end technical support

User training and video manuals

Responsive support team

Phone Lines and Technology Partnerships

Phone lines

Service providers

Number portability