MiniCRM needed a solution for its customer support line that would aid them in their quality assurance efforts and enable them to measure performance. Integration with MiniCRM’s system was a given.

MiniCRM is a strongly performance-driven organization, therefore they needed a call center that would enable quality assurance and performance tracking in their customer support. They have chosen ArenimTel for their system’s call recording, listen-in and statistical functions usage to completely satisfy these needs.

Thanks to the integration, ArenimTel and MiniCRM work together in perfect harmony. Thus, the CRM can get not only real-time reports on missed calls, but can also assign tasks to them automatically.

What’s more, this integration is also available to every customer of MiniCRM, who can now set up their own professional sales and customer support operations faster, cheaper and more easily than ever before.

In order to better service its customers, ShopRenter wanted to replace its old system and improve its processes.

We provide a complete inbound call center solution to ShopRenter and all their incoming calls go through ArenimTel’s system. Our cloud-based technology provides them a high-quality, reliable service that can be dynamically customized according to their needs at any time. ShopRenter uses ArenimTel’s advanced statistical and reporting functions. The performance of their customer service has thus become measurable, helping them in better organizing their internal processes. Thanks to all this, ShopRenter provides top-notch service and experience to its customers.

Tresorit is a dynamically growing startup company that does outbound sales calls in numerous international markets. The company needed a call center solution that could keep up with its fast growth and could easily be customized at any time according to its constantly changing needs.

Thanks to its cloud-based architecture, ArenimTel can be scaled dynamically and without need for investment, allowing Tresorit to always customize the solution to its current size and organizational needs. Besides providing customer service, the company also makes outbound sales calls to numerous countries in the world, therefore they needed a solution that could handle outbound calls as well as inbound ones.

A key advantage of the system is that, due to the VoIP technology used by ArenimTel, it is cheaper to make and receive international calls, possibly resulting in significant savings on cost: incoming calls can be received at the company’s headquarters in Hungary without connection fees and other extra costs, but outbound calls to foreign countries can be made at very favorable local rates.

In order to facilitate the work of sales representatives, we carry out integration with SalesForce, making it possible to make one-click calls and to overview client data during calls. Moreover, the performance of individual sales reps has also become measurable: the amount of time spent in calls, and whether missed calls were returned, with the additional possibility to listen in on calls, facilitating quality assurance.

Dr Orto’s old phone system could no longer be updated to meet the company’s changing needs. A solution was sought that was easy to deploy, more flexible and functionally richer, while complying with strict legal requirements.

Dr Orto wanted for its phone-based appointment scheduling system a call center solution that it could customize according to its own needs without having to introduce organizational changes. ArenimTel’s cloud-based solution proved to be perfect for this.

As the limitations of the old system had been reached, the switch to the new one had to be fast while keeping the existing phone numbers. This was not a problem because ArenimTel can be used without switching to a new telephone service provider or investing in expensive PBX equipment – only compatible phones needed to be installed.

Dr Orto also wanted to start measuring the traffic of its customer service line and the performance of individual agents. ArenimTel provided the perfect solution to this, as the system offers built-in statistical and reporting functions out of the box, available through an online portal.

Another important point of consideration was that, as a healthcare service provider, Dr Orto needed to comply with strict regulatory requirements. ArenimTel’s call center service is GDPR compliant, and we always support our customers in making sure their customer service line complies with the law.