Cut your call center’s human resources needs with automation
Automated and self-service call center
Dynamic IVR
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Cut your call center’s human resources needs with automation
Automated and self-service call center
Dynamic IVR
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Automate your customer service and call center operations
Using ArenimTel, you can automate all phone-based operations that do not require complex human intelligence.
ArenimTel’s innovative Automated Call Center solution mitigates the issue of labor shortage in cases where inbound calls need repetitive and easily classifiable responses, or when the content of outbound calls can be unified.
Typical areas of application
Logistics services
Customer inquiries regarding status
and expected time of delivery.
Public utilities
Reporting meter positions.
Automated payment reminders.
Financial services
E.g. card activation,
balance query.
Maintenance & repair services
Inquiries about status of repairs.
Automatic notification on completion.
Public opinion polling
Have multiple automated polls
running in parallel.
PR and customer notifications
Mass customer notifications
and phone-based PR campaigns.
Gain measurable benefits using our Automated Call Center
Save on labor,
stay open 24/7
You can save up to 30% of your customer service team’s time by automating work processes that require simpler intelligence.
ArenimTel’s Automated Call Center learns quickly, doesn’t make mistakes, doesn’t take days off and answers your customers’ calls 24/7.
Our customers have achieved 20-60% savings on human resources by automating simple speaking tasks!
“WOW” effect
You may even serve your customers completely “human-free” by setting up an automated call center. This not only provides a unique customer experience, but also gives a strong competitive edge to your company.
ArenimTel’s self-service call center is available in more than 20 languages, allowing you to make your customer service multilingual in mere moments. Using ArenimTel’s text-to-speech module, you can generate real-time responses and announcements and create a dynamic multilingual IVR.
Automated telephone campaigns in a matter of minutes
ArenimTel’s Automated Call Center module lets you automate not only your inbound calls, but also your outbound phone campaigns.
Whether it’s customer notifications, public opinion polls, accounts receivable recovery, or marketing campaigns, ArenimTel’s Automated Call Center module lets you compile messages to customers in a matter of minutes, even in multiple languages.
ArenimTel automated campaigns can even be customized per customer – using the pre-defined template and customer details, ArenimTel will read out information relevant to the customer. Campaign durations can be minimized: ArenimTel does not require sequential processing – you can automatically launch up to 1000 calls simultaneously.
Always stay in control
You can monitor the performance of your automated call center or campaigns using detailed analytics. If you want to, you can also give the caller or callee the option to ask to talk to a human operator during an automated call.
Request a demo
Apply today for a demo and try the ArenimTel Call Center Software without any commitment.
Take a look at our other innovative solutions.
Customer Service Software
Maximize your customers’ satisfaction simply and cost-effective, with ArenimTel Customer Service software.
Call Center software
Take the opportunity to serve your customers the most efficiently and keep your colleagues motivated with ArenimTel Call Center software.
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