Customer service and call center solutions from the cloud
What features are you looking for?
Basic platform
By subscribing to ArenimTel, you get access to our basic services. Whether you’re using a complex contact center solution or just a simple telephone exchange, you automatically get access to the following features and services.
Excellent
customer support
Ran into an issue and need help? Call our customer support line and we’ll help you fix it.
Learn moreFree
in-house calls
Why pay for in-house calls? Connect your employees and sites and enjoy free voice calls.
Learn moreAccess management
and roles
Set roles and privileges for your employees based on your organizational hierarchy in ArenimTel.
Learn moreCall Center
data export
You control your data. Query it, download it, process it freely.
Learn moreCentralized operation
and maintenance
You have enough things to deal with – we’ll take care of your telephone system’s maintenance at no additional cost.
Learn moreCloud-based
service
Why deal with the hassle of operating costly on-premise hardware? Use our cloud service and enjoy all of its benefits.
Learn moreEncrypted
communications
Protect your data by using proper security technologies. Maximum security is a basic feature of ours.
Learn moreFree
updates
Tired of having to pay to update your system? Our customers get all updates automatically and free of charge.
Learn moreGDPR compliant
Call Center
GDPR compliant telephone systems, call center and contact center features
Learn moreOutstanding
availability
A service with no outage or downtime? This is exactly what you get. ArenimTel is failsafe.
Learn moreReal-time
events and data
To establish control, you need data – preferably real-time data. Get access to your phone system’s real-time operational data.
Learn moreUsage-based
pricing
Pay only for what you use, and not a cent more.
Learn moreSystem integrations, API
ArenimTel offers a wealth of integration options. From the biggest names in the industry (SAP, Salesforce, IBM) to custom-made IT systems, ArenimTel provides a tested and proven interface and data connector option. If you want to find out whether ArenimTel can work with your systems, or you have special requirements, our specialists are happy to help.
API
Programming interface
Connect your own IT solutions or software with your telephone system using ArenimTel’s APIs.
Learn moreCallback-request
from website
Provide customers the option to request a callback on your website.
Learn moreClick-to-call
integration
A single click to start a call. It’s that easy with ArenimTel.
Learn moreLDAP
integration
Synchronize your contact database with ArenimTel and personalize your inbound calls.
Learn morePersonalized
customer service
Address callers by their names, be one step closer to them from the very beginning of the call.
Learn moreScreen-pop
feature
See customer details for incoming calls before you answer.
Learn moreCustomer Service features
ArenimTel’s feature-rich customer service components let you provide professional service and an outstanding experience to your customers. With ArenimTel, you can build anything from the simplest to the most complex solutions. If you are having difficulty finding or identifying a specific function or feature you’re looking for, our specialists are happy to help.
After-call
work
Support agents’ after-call work with automatic rules.
Learn moreCall Center
extensions
Empower your call center agents with best-in-class tools.
Learn moreCall outcome
monitoring
Log call outcomes, categorize them by case type and check the success rate.
Learn moreCall routing
logics
Choose from multiple routing logics to make sure things always work the way they’re supposed to work.
Learn moreCustomer service
extensions
Provide special functions to your call center agents.
Learn moreDashboard
Real-time statistics
See you call center’s performance in real time, on your office screens.
Learn moreHot
seating
Allow multiple customer service agents to share the same workstation.
Learn moreInbound call center
features
Inbound call center and customer service? We got you fully covered.
Learn moreIVR: Interactive
Voice Response
Build a voice menu that best suits your business operations and support your customers efficiently.
Learn moreMeasure customer
satisfaction
Get feedback from your customers and measure their level of satisfaction with your services.
Learn moreMonitoring and
supervisor functions
Manage your customer service efficiently using ArenimTel’s functions for team leaders and managers.
Learn moreOnline
customer service
Let customers contact your customer service via new digital channels.
Learn moreQueue
management
Set up your inbound infrastructure in a way that best supports your customer service operations.
Learn moreRemote work
Home office support
Working from a remote location
Learn moreStatistics and
executive reports
Analyze your call center’s performance and fine-tune your operations based on performance statistics.
Learn moreCall and Contact Center features
Build the call center or contact center solution that best suits your business using ArenimTel’s feature-rich platform. The below list provides a general overview of the main call and contact center features available from ArenimTel. To set up a solution that is best suited for your needs, we recommend you schedule a call with our specialists and try a live demo of ArenimTel.
Add notes
to calls
No time to listen to recorded calls one by one? Append notes and do text-based searches.
Learn moreAutomated
callback dialer
Return missed calls automatically and don’t miss out on potential customers.
Learn moreAutomated Call Center
Self-service IVR
Let the machine handle your calls and achieve significant savings on HR costs.
Learn moreCampaign
management
Support your outbound campaigns with powerful dialer functions.
Learn moreCo-Browsing
Screen sharing
See your customer’s browser sessions while providing them support and help them more efficiently using WebwithMe.
Learn moreEmail
management
Email management in your call center? It’s no problem with ArenimTel.
Learn moreOmnichannel
support
Voice, online and social media – manage all digital channels in one place.
Learn moreOnline chat
and instant messaging
Want to keep up with the communications trends of the online world? ArenimTel is here to help.
Learn moreOutbound Call Center
features
Telephone campaigns efficiently, transparently. Up to 100% automation.
Learn moreSupport for scripts
and questionnaires
Provide call scripts to your call center agents to increase efficiency.
Learn moreAnalytics and quality assurance
ArenimTel’s platform provides a whole suite of analytics tools that let you stay on top of your business. Our solution’s quality assurance features allow you to monitor and control your business’s performance and the quality of your service. In case of unique requirements, schedule a call with our specialists and we’ll help set up custom analytics tools and cover your quality assurance processes.
Archive storage
in the cloud
Use ArenimTel’s cloud storage to permanently store and retrieve recorded calls.
Learn moreListening in
on calls online
Listen in on ongoing calls for quality assurance purposes.
Learn moreOn-demand
call recording
Decide in real time whether to record a call or not.
Learn moreSynchronize calls
to own servers
Store your recorded calls on your own servers.
Learn moreText-to-speech
feature
Modify your greeting message in real time.
Learn moreTrack
employee activity
Surveillance changes the behavior of people.
Learn moreWhisper
feature
Talk to agents in ongoing calls to help them give answers to customers.
Learn morePBX features
ArenimTel’s PBX service provides all the industry standard functions of a telephone exchange, the most important ones of which are listed below. If you are having difficulty finding or identifying a specific function or feature you’re looking for, our specialists are happy to help.
Automatic
forwarding rules
Forward calls using pre-defined forwarding rules.
Learn moreCall
recording
Record your conversations and play back your calls.
Learn moreE-Fax
service
Send and receive fax messages without a fax machine, even using your mobile phone.
Learn moreManage
missed calls
We help you keep track of your missed calls.
Learn moreOn-call shifts
Emergency call forward
Schedule your team members’ availability during on-call shifts.
Learn moreWelcome messages
and opening hours
The automatic greeting module of your PBX can greet and inform callers based on your opening hours.
Learn morePhone lines and traffic management
Use the telephone service provider and phone lines of your choice, and get the best rates and latest traffic management functions all in one place with ArenimTel. Our VoIP technology and IP trunk solutions allow you to keep your phone number, modernize your telephone infrastructure and optimize your phone costs.
Domestic
landlines
Connect your existing domestic landlines with ArenimTel.
Learn more