Customer service software for companies of any size
With more than 10,000 users from the smallest to the largest companies
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Customer service software for companies of any size
With more than 10,000 users from the smallest to the largest companies
EVERY DAY, HUNDREDS OF BUSINESSES ENTRUST US WITH THEIR OPERATIONS
Make your customers happy with ArenimTel
Customer service plays a key role in the image of your business.
Get new customers and provide outstanding customer service to your existing customers with ArenimTel.
Order management
Technical support
Central customer service
International customer service
Helpdesk
Customer service on mobile
Advantages of our customer service software
Advantages of our customer service software
Customizable, flexible
- A solution that can be built from a wide range of customer service and PBX functions, and can be easily implemented and integrated with various CRM solutions via API.
- It adapts to your needs in terms of the number of customer service staff, opening hours and everything else – even varying from period to period.
Guaranteed service quality at an affordable price
and in a cost-effective way
- The monthly fee plan with no commitment period means that you always have the flexibility to scale up or down the features you use according to your current needs.
- Designed for critical business requirements, our system guarantees you the highest availability possible, the service always operates.
- We provide all this without any investment or hidden costs.
Quick to implement,
easy to manage
- You can use it within up to 15 days of placing your order.
- For the other tasks, we provide a detailed checklist so you are guaranteed that nothing will be missed that could hold up your implementation.
- After starting the service, many settings can be made individually in the ArenimTel Portal.
- An excellent experience for customers and employees alike.
The most popular customer service features
ArenimTel is the building block of telephony and call center systems – you can build anything with it
In ArenimTel, you have hundreds of building blocks – hundreds of features – to implement the solution you need for your business.
Dashboard
Real-time statistics
See you call center’s performance in real time, on your office screens.
Learn moreMonitoring and
supervisor functions
Manage your customer service efficiently using ArenimTel’s functions for team leaders and managers.
Learn moreQueue
management
Set up your inbound infrastructure in a way that best supports your customer service operations.
Learn moreStatistics and
executive reports
Analyze your call center’s performance and fine-tune your operations based on performance statistics.
Learn moreComplex customer service with easy management
The day-to-day management of your customer service is a breeze using ArenimTel’s web interface.
Do you want to know exactly what is happening in your customer service and when?
ArenimTel’s web portal provides a range of useful reports and real-time data to help you get an instant overview of the performance of your customer service team. In addition to measuring the performance of your staff, the platform also allows you to fully monitor the customer experience.
Moreover, you can do it securely and from anywhere.
More customer calls means more revenue. Do not lose a single call!
Reach your sales target every month. ArenimTel’s missed call management features and reports ensure that your team will be able to answer every call, whether they are based at the head office or other company premises.
Do you need immediate information?
The ArenimTel Dashboard shows you everything in real time and brings together the most important operational data in a single interface giving you the ability to intervene in your processes immediately.
"The most important benefit since the introduction of ArenimTel is that there are NO dropped calls. All incoming calls are handled, whoever wants to order from us will order from us! We have been using the system since 2016, I highly recommend it to all prospective users! "
Zoltán Simon - Logistics Manager
"ArenimTel is a reliable partner in helping us grow, it is very easy to customize according to our size and needs."
István Lám - CEO
"ArenimTel has helped us radically change our customer experience: ever since we started using it, we’ve been able to communicate with our customers in a much more professional way. It also helps us grow better by the week, which is a top value of our company."
Renáta Ádám - Account Manager
"ArenimTel helps us make our team more efficient, allowing us to provide faster and more efficient service to our customers. They understand our values and needs, hence our close cooperation."
Norbert Leskó - CEO
"ArenimTel provides smooth and reliable operation; thanks to it, we are no longer losing customers through the phone."
Diána Bácsik - COO
"ArenimTel's one-of-a-kind call center solution helps us ensure that our customer service complies with the strict requirements of the Hungarian National Bank."
Tamás Bíró - CEO
"We really appreciated the fact that they wanted to understand and address our needs instead of forcing a mass-produced product on us."
Anikó Klausz - Customer Service Manager
"We were looking for a customer-centric team. Our top concerns were not having to integrate a whole new system and rent and operate servers – which would have skyrocketed our costs – but pay a per-user fee instead, as well as having a proactive service provider. We are very satisfied with this service."
Zoltán Kalmár - Sales Manager
Why our clients chose ArenimTel
Cloud-based,
easy and quick to implement
can be used by one up to several hundreds of agents
Simple pricing, flexible
contract terms, scalability
There are no investment and unexpected costs. “Pay as you go” solution: you only pay for the features you actually use.
Excellent call quality,
guaranteed operational safety
2 European data centers ensure the stability of the service with 99.99% availability.
Continuous development, new
innovative solutions and features
Online screen mirroring
Automated Call Center
Hungarian development team,
quality customer support
Award-winning developer, 24/7 human-centered support
Real-time
drag and drop dashboard
The most important numbers summarized on one screen to follow the daily operations.
Request a demo
Apply today to see how ArenimTel Call Center Software could work for your company!
